Deputy Chief Information Officer - Infrastructure and Operations

District of Columbia, D.C
Oct 29, 2020
Oct 31, 2020
Executive, Chief
Full Time


The Department of Housing and Urban Development is the nation's housing agency committed to strengthening the Nation's housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; and build inclusive and sustainable communities free from discrimination.

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This position is located in the Office Infrastructure and Operations, Office of the Chief Information Officer (OCIO), Department of Housing and Urban Development (HUD).

The Deputy Chief Information Officer for Infrastructure and Operations (Deputy CIO) directs five OCIO divisions and provides leadership in a visionary and collaborative manner to accomplish strategic HUD information technology missions, goals and programs objectives. The Deputy CIO works collaboratively with the Chief Information Officer (CIO), the Principal Deputy CIO, and other senior leaders within and external to OCIO.
  • Responsible for ensuring that IT Infrastructure is acquired, and information resources are managed for the Department in a manner that implements the requirements of the Clinger-Cohen Act of 1996. Responsible for developing and implementing Departmental policies and procedures related to IT Infrastructure and Operations pertaining to all aspects of the planning, design, implementation, security, maintenance and utilization of automated information systems, office automation, and related resources and services.
  • Oversees the planning, facilitation and collaboration between sponsors and various stakeholders to clearly identify and prioritize needs and formulate plans necessary to address the stated needs.
  • Serves as the principal advisor to the CIO and Principal Deputy CIO on the application of technology infrastructure to improve business processes through implementation, maintenance and operation of HUD's technology enterprise systems, applications and technology planning procedures and the protection of HUD's mission critical and essential technology systems and applications.
  • Ensures that HUD's technology infrastructure are current and on platforms that improve productivity. Develops strategic, tactical and technology plans and processes and budgets to support HUD's mission. Ensure that HUD is on the leading edge of technology choices. Ensure that all aspects of the technology projects are aligned with the government wide enterprise architecture.
  • Oversight of the Data Center Service Division ensuring the coordination and management of data center tools and resources to support HUD's critical business and management programs with efficient, cost-effective information systems and operational, maintenance, and integration services. Provides guidance, contract oversight, and expertise for HUD's data centers supporting operations and disaster recovery. Provides leadership and guidance to Division Director, the expert in data center optimization, data center policies, and enterprise system lifecycle management and the senior technical authority regarding Data Center optimization policies, programs, and projects for the Department. Provides leadership, guidance, expert advice, and collaboration across the extended HUD enterprise to include the programs, field sites, and contractor communities in developing, promoting, incorporating, and maintaining IT and data center infrastructure and operations to adequately and cost effectively meet HUD's current and future business needs.
  • Oversight of the Unified Communication Service Division ensuring coordination and management of local, wide area, wireless, and secure networks, communication and collaboration tools, and resources to support HUD's critical business and management programs with efficient, cost-effective information systems and operational, maintenance, and integration services. Provides guidance, contract oversight, and expertise for HUD's network communications, and collaboration tools supporting operations and disaster recovery. Provides leadership and guidance to Unified Communication Service Division Director, the expert in network, communications, and collaboration tool optimization, network, communications, collaboration tool policies, enterprise lifecycle management and the senior technical authority regarding network services, communications, and collaboration tool optimization policies, programs, and projects for the Department. Provides leadership, guidance, expert advice, and collaboration across the extended HUD enterprise to include the programs, field sites, and contractor communities in developing, promoting, incorporating, and maintaining IT network, communications, and collaboration infrastructure and operations to adequately and cost effectively meet HUD's current and future business needs.
  • Ensures IT services are being delivered consistently across the regions, guidance on common requirements are leveraged across regions, and enterprise solutions are implemented. Ensures regional IT Directors have the tools and training needed to serve as an IT consultant to include understanding customer requirements; service problems are effectively managed, recommending and or evaluating creative technical and cost effective solutions; and providing a comprehensive array of IT services.

Travel Required

Occasional travel - Work related travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a US Citizen.
  • Must be able to obtain and maintain a Public Trust security clearance.
  • A one-year probationary period is required, if not previously completed.
  • Must meet Mandatory Technical Qualifications (MTQs).
  • Will be required to submit a Public Financial Disclosure Report, SF-278.
  • Must meet Executive Core Qualifications (ECQs).



Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five (5) years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information on your resume and to the Human Resources Office.

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising many employees through subordinate supervisors and have experience hiring, developing, and evaluating employees. Typically, experience of this nature is at the GS-15 or equivalent level in the federal service or its equivalent in the private sector.

Your application should demonstrate that you possess the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in SES positions such as:
  • Leading the work of an organizational unit
  • Ensuring the success of one or more specific major programs or projects
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
  • Supervising the work of employees, developing policy and other executive functions

If your experience does not include these basic qualifications, you will not be determined qualified for this position.

To meet the minimum qualifications for the position, you must show that you possess the five (5) Executive Core Qualifications (ECQs) and Mandatory Technical Qualification (MTQs) listed below. We recommend that your resume and ECQ responses are clear, concise, and emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

Failure to meet the basic qualification requirement, executive and technical qualifications automatically disqualifies an applicant.

**Noncompetitive status - If you are a current or reinstatement eligible Career SES or a graduate of an Office of Personnel Management (OPM) approved SES Candidate Development Program (SES CDP) and your ECQs have been certified by OPM's Qualifications Review Board (QRB), you are not required to address the ECQs. You must address the mandatory technical qualifications (MTQs) and include with your application a copy of your most recent SF-50, Notification of Personnel Action, documenting your SES Career Appointment. SES CDP graduates must include a copy of their OPM SES CDP graduation certificate or other proof that your ECQs have been OPM QRB certified. **


All applicants must submit a written narrative addressing each ECQ, not to exceed two (2) pages per ECQ for a total of no more than 10 pages. If your ECQs exceed 10 pages and/or two pages per ECQ, your application will be disqualified and you will no longer be considered.

OPM has identified five ECQs. The ECQs were designed to assess executive experience and potential - not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions - not whether they are the most superior candidates for a position. Successful competence in the SES requires competence in each ECQ. Candidates must demonstrate executive experience in all five (5) ECQs.

Applicants should address each ECQ using the Challenge, Context, Action and Results (C-C-A-R) model when preparing written ECQ narratives. Refer to OPM's Guide to SES Qualifications for examples.

Challenge: Describe a specific problem or goal.

Context : Describe the individuals and groups you worked with, and/or the environment in which you worked to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).

Action: Discuss the specific actions you took to address a challenge.

Results: Give specific examples of measures/outcomes that had impact on the organization.

These accomplishments demonstrate the quality and effectiveness of your leadership skills.

NOTE: Your responses to the five ECQs must describe the context and the results of your achievements in lay terminology, free of jargon and excessive reliance on acronyms.

ECQ 1 - LEADING CHANGE - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment . (Leadership Competencies: Creativity and Innovation, External Awareness, Flexibility, Strategic Thinking, and Vision).

ECQ 2 - LEADING PEOPLE - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others and Team Building).

ECQ 3 - RESULTS DRIVEN - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility).

ECQ 4 - BUSINESS ACUMEN - This core qualification involves the ability to manage human, financial, and information resources strategically. (Leadership competencies: Financial Management, Human Capital Management and Technology Management).

ECQ 5 - BUILDING COALITIONS - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and Local governments, nonprofit and private-sector organizations, foreign governments, or international organizations to achieve common goals. (Leadership Competencies: Partnering, Political Savvy and Influencing/Negotiating).

Detailed information on the Executive Core Qualifications is available at Senior Executive Service Executive Core Qualifications .


All applicants must submit a written narrative addressing each MTQ separately, not to exceed one (1) page per MTQ. Anything more than one (1) page per MTQ WILL NOT be considered. Failure to adhere to the one (1) page per MTQ limit will be disqualified and no longer in consideration.

In addition to the ECQs, applicants must demonstrate possession of the following technical qualifications You must fully address each MTQ to be rated for further consideration.
  • Demonstrated experience managing large, geographically dispersed enterprise wide IT systems and optimized IT environment components containing large scale contracts; cloud based environments with use of cloud infrastructure components, requirements, and specifications for virtual machines, hosts, security, networking, storage, and management. Demonstrated experience in security technology implementation and data center operations.
  • Expert knowledge to advise on new developments and advanced techniques in networking technologies: telecommunications, information management systems, modern web based approaches and applications to systems that improve technical, management, and communication functions performance. Demonstrated knowledge of change management, customer service techniques and requirements to prepare affected entities.

  • Education

    Additional information


    The U.S. Department of Housing and Urban Development strives to ensure that the public perceives HUD as a fair and equitable agency that administers its programs in an objective and impartial manner. As such, HUD is committed to its government ethics program, which advises employees on applicable ethics laws and regulations designed to protect the agency against real and apparent conflicts of interest. As a federal employee, you will be subject to the Standards of Ethical Conduct and the U.S. criminal conflict of interest statutes. As a HUD employee, you will also be subject to the HUD Supplemental Ethics Regulations which restrict the extent to which a HUD employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of appointment.

    HUD employees are prohibited under Section 7501.104, 5 Code of Federal Regulations from directly or indirectly owning, acquiring, or receiving:
    • Federal Housing Authority debentures or certificate of claim;
    • Financial interest in a project, including any single-family dwelling or unit subsidized by HUD, or which is subject to a note or mortgage insured by HUD;
    • Section 8 subsidies to or on behalf of a tenant of property you, your spouse, or a dependent child owns.

    The following are exceptions to the Section 8 prohibition:
    • The employee, or the employee's spouse or minor child acquires, without specific intent as through inheritance, a property in which a tenant receiving such a subsidy already resides;
    • The tenant receiving such a subsidy lived in the rental property before the employee worked for the Department;
    • The tenant receiving such a subsidy is a parent, child, grandchild, or sibling of the employee;
    • The employee's, or the employee's spouse or minor child's, rental property has an incumbent tenant who has not previously received such a subsidy and becomes the beneficiary thereof; or
    • The location of the rental property is in a Presidentially declared emergency or natural disaster area and the employee receives prior written approval from an agency designee.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will be evaluated against the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). As a supplement to your application, please provide examples of relevant experience, training, and personal achievements, which address each of the ECQs and MTQs. The examples should be clear and concise and show levels of accomplishment and degree of responsibility. FAILURE TO FULLY ADDRESS THE REQUIRED QUALIFICATIONS (MTQs and ECQs if applicable) WILL RESULT IN YOUR APPLICATION BEING DISQUALIFIED.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    Your application package must include your:

    1. Resume: In addition to your written statements fully addressing the Mandatory Technical Qualifications (MTQs), Executive Core Qualifications (ECQs), and other qualifications as applicable, submit a resume to describe your qualifications. It should include: full name, mailing address, and day and evening telephone numbers and email addresses. Educational information, including the name, city and state of the colleges or universities you attended, as well as the type and year of any degrees received. Information about your paid and non-paid work experience related to the position including:
    • Job title (including series and grade, if Federal job)
    • Duties and accomplishments
    • Employer's name and address
    • Supervisor's name and telephone number (indicate if we may contact your current supervisor)
    • Starting and ending dates of employment (month/year)
    • Hours per week
    • Annual salary
    • Information about honors, awards, and special accomplishments
    • Country of citizenship

    2. Reinstatement Eligibles: Include a copy of the Standard Form 50 (Notification of Personnel Action) documenting career appointment to the SES.

    3. OPM-Certified SES Candidate Development Program graduates: Provide proof of OPM Qualifications Review Board certification.

    4. Written statements fully addressing each of the Mandatory Technical Qualifications (MTQs).

    5. Written statements fully addressing each of the Executive Core Qualifications (ECQs). Current or former Career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates whose ECQs have been certified through OPM/QRB are not required to address the ECQs, but MUST address the MTQs.

    Veterans Preference does not apply to the SES.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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