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Sales Support Engineer

Employer
Protingent
Location
Washington, DC
Closing date
Nov 2, 2020

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Position Title: Sales Support Engineer Position Description: Protingent Staffing has an exciting direct hire opportunity with our client in the Washington DC area . Job Requirements: Technical Champion for our products and solutions Technical presentations and demonstrations to customers Analyze requirements, produce engineering designs, create Statements of Work, Man-Time Estimates, Bill of Materials (BOMs) and proposal documents that utilize our products and ancillary networking products for IP voice/data/security/wireless/networking solutions Technical input into the development of sales proposals, including identification of equipment, contractors and 3rd party vendors required to complete projects Support the sales process, account management teams and delivery teams Interface with sales staff, resellers' and customers' technical staff in the identification of customer solutions Collaborate with sales team identifying opportunities based on complex requirements and communicate these internally within the business areas Work as the Consulting resource for a professional sales team to communicate compelling value propositions and maximize profit for products and services sales Provide Technical guidance to other members of the Sales Engineering Team Our Strategic and Tactical Unified Communications Products Our partner products (Cisco, Aruba, etc.) Ensure products and services are effectively delivered to the customer Obtain and maintain technical certifications necessary for our success Provide guidance and support to other Sales Engineering resources for delivery of customer solutions Respond to customer technical support needs for our products Coordinate or project manage implementation projects Work with Professional Services to develop and deliver services as required Identify new product opportunities and customer requests Communicate customer feedback on products to our team Provide technical and engineering expertise to team supporting all initiatives Gather use cases and requirements from customer and communicate these to product development team Suggest enhancements to Software and tactical kits Use our Software to assist in configuration of systems whenever possible, and provide feedback to development team Other duties as assigned Job Qualifications: US Citizenship Required The ability to obtain and maintain a Secret level security clearance Must have the ability to travel both domestic and international 50% of the time. Must have at least 5 years successful technical experience supporting sales of technical products in similar fields Must have at least 2 -3 years successful experience deploying network technologies such as wireless, VoIP, LAN, WAN, WLAN, security, and/or enterprise IT systems Current certifications: At least one CISCO CCNP (Route/Switch, Voice, Security, or Wireless) required Aruba ACMP preferred or relevant experience Proven understanding of sales and support process and practices Ability to clearly communicate technical answers to customer inquiries Ability to work closely with the sales team to maximize account coordination - take direction when needed on specific opportunities Ability to identify additional sales opportunities and customer needs based on technical input Ability to work with customers to overcome objections and obstacles Strong system engineering skills with strong project and consulting focus Ability to present complex technology to technical and non-technical customer audiences Must be able to self-organize workloads and manage all deadlines Accuracy and attention to detail is a must Preferred Job Qualifications: Prior US Military Service with honorable discharge is highly preferred Experience with any network management applications such as: SolarWinds, SNMPc, What' s Up Gold, Microsoft Management Console, Wireshark Windows security administration including certificate management, local security policy, Active Directory Comfortable editing XML and Windows registry Use of an issue/bug tracking system About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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