Part Time - 20 Hours - Associate Banker (Market Expansion) - The Collective at Canton

JPMorgan Chase Bank, NA
Baltimore, MD
Oct 26, 2020
Oct 30, 2020
Accountant, IT
Full Time
As an Associate Banker at Chase you will be at the forefront of delivering an exceptional customer experience, and will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products, proactively helping them access that technology via multiple self-service ways, while fostering long-lasting, meaningful relationships. This will allow our customers to bank and invest when, where, and how they want.ResponsibilitiesYou'll contribute significantly to the success of the branch and helping customers by: Engaging the client by welcoming them with a warm friendly smile and pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase Having a passion for helping customers and making clients feel appreciated Opening accounts based on type of account and customer needs Have expert knowledge in our self-service and digital platform; helping customers learn how to complete their banking needs whenever, wherever, and however they want with these self-service options Exhibiting strong customer service skills; presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels Supporting customers with traditional banking needs and complex service transactions, putting the customer's needs at the center of everything Providing proactive customer outreach to gauge success, and offer new tools to help customers meet their consumer banking and investment goals Qualifications Deliver exceptional customer experience by acting with a customer-first attitude Ability to make personal connections, engage customers and always be courteous and professional in a team environment; proactively collaborate with others to help customers Strong desire and ability to influence, educate and connect customers to technology Exude confidence with clients when sharing product knowledge and solutions Help build relationships with customers by connecting them with team members who can help them address their financial needs Excellent interpersonal communication skills Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements Professional, thorough, and organized, with strong follow-up skills Actively listen to ensure the best way forward is identified for each customer Ability to learn products, services and procedures quickly and accurately; deliver solutions that make our One Chase products work together Minimum 6 months of customer service experience High school diploma or GED equivalent required Ability to pay close attention to detail; excellent time management Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans

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