Responsible for delivering the customer service experience to maintain and increase market share. Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures. You will be required to do the following: Participate in an intense training program to understand the importance of the customer experience and the customer cycle. You will also be trained in all Jiffy Lube services and products and to follow all safety procedures as outlined in the training. This training will be provided after you are hired. You will need to demonstrate excellent communication skills and basic computer skills.Additionally, you will greet customers (when not occupied with a customer) within 10 seconds of drive up on lot, make the appropriate decision to escort customer straight to podium or to lounge, master the Jiffy Lube computer system (Navigate through screens effectively, Proper customer positioning, Demonstrates superior customer service skills, etc.), escort customer to lounge per standards, perform proper ring-out procedures, make appropriate decisions to assist vehicle team utilizing Jiffy Lube standards or move onto another customer, clean/maintain cleanliness in the service center as per standards, wear required personal protective equipment (PPE) setting an example for others to follow, support professional image and trust by showing respect for customer's vehicle (eg, always uses seat cover, floor mats, wheel cover), complete required Computer Based Training (CBT) for the CSA position per policy in designated time frames.