Application Analyst

University Life is currently seeking applications from qualified candidates for an Application Analyst. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

University Life Project and Process Management and Technology Services provide shared resources for both project and process management, as well as technology resources for University Life. These units serve as strategic partners in providing services to units including the Mason Care Network, which this position primarily serves.

Responsibilities: Reporting to the Director of University Life Project and Process Management, this position provides IT platform support for the departmental enterprise software systems and any integrations for the Mason Care Network. This position will serve as the single point of contact for new system implementations and on-going platform maintenance, technical platform reviews and interfacing with central IT for approvals. This position will also provide support for desktop and other needed equipment. Further, this position will ensure the confidentiality and security of all information. This position will serve as a team member of both the University Life Project and Process Management and Technology Services departments. * Provides IT platform support for enterprise software systems and any integrations for the Mason Care Network; * Collaborates with IT staff and vendors to provide operational support for end users; * Provides training for users of the platform; * Creates and maintains functional and technical documentation; * Provides support for staff technology equipment in coordination with ITS; * Serves as back-up for providing Salesforce support to University Life units; * Assists with other duties as assigned.

Required Qualifications: * Bachelor's degree in the IT field, or equivalent combination of education and experience; * Information technology background with experience in managing enterprise applications; * Excellent oral and written communication skills with demonstrated success with customer service and satisfaction; * Excellent organizational and interpersonal skills; * Demonstrated problem-solving skills and attention to detail; * Ability to work in a collaborative team environment; * Ability to define customers' business requirements in order to analyze and design new applications to satisfy business needs; * Ability to analyze technical issues and problems effectively; * Experience performing technical user support, testing system releases, patches and upgrades; * Ability to understand relational database designs; demonstrate a strong combination of systems, data, and business analysis skills; * Demonstrated ability to understand and/or anticipate organizational needs and translate them into technical requirements.

Preferred Qualifications: * At least five years of experience in providing application administration for enterprise customer systems; * Experience with troubleshooting within an ETL tool; * Knowledge of APIs for developing and troubleshooting integrations; * Technical understanding of the Salesforce platform and its capabilities; * Salesforce Lightning Connector and relational databases; * SFDC Administrator Certification preferred (or equivalent experience).

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.