Technology Design and Support Intern (Spring)

Washington, DC
Feb 23, 2021
Feb 26, 2021
Full Time
Business Unit Description

AARP Foundation serves vulnerable people 50 and older by creating and advancing effective solutions that help them secure the essentials. For 57 years, we have aided America's poor and isolated seniors. As AARP's charitable affiliate, we serve AARP members and nonmembers alike. Operating at the intersection of collaboration, innovation, legal advocacy, and grantmaking, we bring together industry, government, activists, and volunteers to forge practical approaches that pair brainpower with some serious willpower.

AARP Foundation Experience Corps is an intergenerational volunteer-based tutoring program proven to help children who are not reading at grade level become great readers by the end of third grade. We inspire and empower adults age 50 and older to serve in their community and disrupt the cycle of poverty by making a lasting difference in the lives of America's most vulnerable children.


Are you a well-organized student with solid technology skills interested in joining a high functioning team to support our use of data management software and virtual platforms? Want to learn more about navigating Salesforce while building an organization's capacity to leverage data for informed decision-making and continuous improvement? Our Education and Evaluation Team is looking for you! Our team is responsible for building knowledge and sharing content that supports a network of 22 programs nationwide.

If you want to learn from a great team of professionals, apply now for this incredible opportunity! We'll challenge you to think and work in new ways. We are committed to your growth and will cultivate your continued learning and development. The duration of this internship can be up to a year.

The position will work with the technology advisor to the national office staff, local program staff, and volunteer network on all things related to technology, data collection, and reporting. The person taking on this position will have primary responsibility for supporting the design and implementation of technological solutions impacting growth, accurate data collection, and reporting. The position requires organization, efficiency, and the ability to leverage technical skills.

· Document technological solutions for streamlining data workflows and data system processes
· Assist with identifying best practices for proper use of data tools across EC network
· Support EC network with troubleshooting, monitoring and reporting data for EC Volunteer App
· Assist in the implementation of training resources for ongoing technical support to national office, branch, and affiliate staff
· Organize and support request for technical assistance with data systems
· Participate in the design of new data collection technology
· Participate in the design of new cloud-based technology

On an average day, you might:
  • Contribute to App development by managing volunteer feedback on the app, logging app user errors, conducting user-testing or generating reports on app performance
  • Help track data in a Salesforce environment (Foundation Impact System, or FIS, tasks)
  • Provide user support by developing new support tools and resources (FIS data dictionary/key), assisting with data migrations
  • Generating new resources and managing existing resources through Form Assembly.

Intern Learning Opportunities:
  • Cloud software integrations and workflows
  • Data management
  • Document management
  • Databases
  • Software development (Backend, UX/UI)
  • Team collaboration-local, regional and international


Prospective interns must be currently enrolled in a degree program at an accredited college or university; be considered rising undergraduate juniors or seniors, graduate students, or post-doctoral students; and remain academically enrolled throughout the internship.

AARP also considers non-traditional interns who are looking to re-enter the workforce or change careers. This may include those who have previously graduated from college and enrolled in a continuing education program.

Requirements specific to this opportunity:
  • Strong oral and written communication skills
  • Strong working knowledge and experience with Salesforce
  • Ability to learn quickly through accessing a variety of resources, such as existing documentation and online resources
  • Excellent interpersonal skills and exceptional attention to detail
  • Experience in managing digital content across web-based platforms is preferred

At AARP, the health and well-being of our candidates, employees, and members is a top priority. As a result of the COVID pandemic, all non-essential employees will continue to work remotely through the end of 2020. AARP has established social distancing policies to ensure the safety of our essential employees.
Benefits Offered

Internships are non-exempt positions and are not eligible for employee benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.