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Help Desk Support I

Employer
The MIL Corporation (MIL)
Location
Washington, DC
Closing date
Oct 30, 2020

Job Details

Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary

The MIL Corporation seeks a Tier I/II Technician to support a Federal government client at one of our Washington, DC Metropolitan area locations.

Responsibilities

  • Call center / Service Desk operations
  • Repair of laptop, desktop, and local printers
  • Operating system and application image management and configuration
  • Routing agent functions
  • End user hardware/software installation, and maintenance
  • Audio/video and conference room setup services
  • Asset management of all laptops, desktops, local printers, iPhones, iPads, PIV Tokens, and monitors that are CRS owned and either purchased after the start of the POP or are included in the Inventory database at the time of the start of this contract POP
  • Repair, installation, and relocation of phone requests escalation to CIO POCs for ITS Landline Telephone Requests
  • Mobile phone inventory & asset management, configuration, distribution, user coaching, replacement of defective devices, and record maintenance

Required Qualifications

  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Ability to take ownership of issues, escalating incidents to other support teams where necessary
  • Highly motivated team player with the skills and ability to manage changing priorities
  • Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
  • Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes
  • Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility
  • 1+ years of Helpdesk experience

Desired Qualifications

  • Associates Degree in Computer Science, Engineering or a related technical discipline
  • Security +, A+, MCTS, MCITP certifications
  • 2+ years of Helpdesk experience

Education

HS Diploma/GED

Clearance

Pubic Trust

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company

Established in 1980, MIL provides innovative cyber, engineering, financial, and information technology services to the federal government. Our subject matter experts help advance customer operations through proven tools and methodologies. Dedicated to excellence, service, and support, MIL recognizes that sustained high-quality service delivery is a critical contributor to our success.
We are recognized by our clients and industry professionals alike for our integrity, diligence, and expertise across our core service areas: 


Cyber Services
MIL develops, tests, certifies, and deploys the technologies and methodologies our customers need to protect their critical data and infrastructure. We leverage our corporate experience applying information assurance best practices to support our customers in reducing risks, threats, and vulnerabilities in cyberspace by employing new cyber-defense operating concepts to protect networks and systems against intrusions and malicious activity.


Engineering Services
MIL provides systems lifecycle solutions that span research, design, test & evaluation, logistics, and office support. Additionally, our team provides engineering, production, and technical management support services for various C4I communications-electronic systems, subsystems, and equipment.


Financial Services
MIL offers financial services dedicated to providing a wide variety of cost-effective solutions. Our team supports the federal government in the implementation, support, and maintenance of commercial off-the-shelf (COTS) and custom financial management, accounting, and administrative systems. Additionally, MIL provides financial and IT support across the globe.

 
Information Technology Services
MIL provides systems administration, service desk solutions, cloud computing, and applications development. Our IT services also include infrastructure, applications development, and help desk support. Holding a CMMI level 3 appraisal, our processes keep systems running efficiently and effectively. 


For any additional information about MIL or our service offerings, please email us at info@milcorp.com or visit www.milcorp.com.

Connect with us: Facebook | Twitter | LinkedIn

Company info
Website
Location
4000 Mitchellville Road, Suite B230
Bowie
MD
20716
US

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