Program Manager (Robotics Process Automation Community of Practice)

District of Columbia, D.C
Oct 28, 2020
Nov 04, 2020
Full Time


As a Program Manager, you will serve as a manager for the Government-wide Robotics Process Automation (RPA) Community of Practice, which is led by GSA and has membership comprised of leaders and practitioners from a multitude of federal government agencies.

Location of position: General Services Administration, Office of Chief Financial Officer, Washington, DC

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Learn more about this agency


  • Leads the government-wide Robotics Process Automation (RPA) Community of Practice and facilitates collaborations with leaders and practitioners from across federal government agencies as well as key stakeholders within GSA and the Office of the Chief Financial Officer (OCFO), to advance the adoption of RPA in government. Builds teamwork and unifies members of the RPA Community of Practice as well as stakeholders within GSA and industry to ensure successful implementation of initiatives and accomplishment of goals.
  • Serves as change advocate and agent for initiatives concerned with improving the development, effectiveness, and efficiency of RPA programs across government. Conceives, plans, and implements change initiatives to promote government-wide RPA adoption. Facilities communication within the RPA Community of Practice to promote change initiatives as well as share knowledge and best practices by e.g., speaking at technology events, writing blog posts, posting social media updates, and collaborating with existing federal working groups. Markets and promotes events on listservs, federal councils, and social media to increase awareness of RPA Community of Practice endeavors.
  • Serves as a recognized and respected technical authority and spokesperson on RPA implementation strategies, best practices, and platforms. Coordinates with the GSA RPA development team as well as other related subject matter experts within GSA (i.e., GSA IT, OMA) on complex and technical matters related to RPA, and best practices and challenges related to the implementation of new technology. Facilitates knowledge sharing by taking complex, technical information regarding RPA technology and explaining to or training others.
  • Analyzes quantitative and qualitative data to provide insights to management and support decision-making. Coordinates data calls using surveys, forms, and other technology, and utilize digital platforms that house data to facilitate data sharing within the RPA Community of Practice.

Travel Required

Occasional travel - Occasional Travel for training and conferences.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility requirements within 30 days of the closing date.
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Serve a one year supervisory or managerial probationary period, if required.


Qualifications (1 - 7000 characters)

For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace corps, Americorps), we encourage you to include this experience on your resume.

For a brief video on How to Create a Federal Resume, click here .

The GS-15 salary range starts at $142,701.00 per year.

To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience must include a leadership role managing a Federal government-wide/corporate community of practitioners, or similar network organization of leaders and stakeholders from across Federal government/corporate, showing demonstrated success engaging the diverse members, building teams, and leading change management efforts, including the development, socialization, and implementation of complex change initiatives. Experience must also demonstrate aptitude for working on highly technical matters (such as, but not limited to, robotics process automation) and working with technical subject matter experts (e.g., IT, privacy/security).


Additional information

Bargaining Unit status: NA

Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area; through other means; or not at all.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
  • Skill in leading a community of practice or similar network organization with diverse members from across multiple federal agencies (and/or similar large organizations).
  • Skill in building teamwork, fostering commitment and group trust, facilitating cooperation, and working with others to achieve goals.
  • Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change.
  • Ability to communicate effectively both orally and in writing, in formal, informal and spontaneous situations.
  • Ability to comprehend, work on, and evaluate highly technical information; work with technical subject matter experts in fields related to the job; and authoritatively advise others on technical issues.
  • Ability to collect, analyze, and share quantitative and qualitative data for the assessment and improvement of program effectiveness.

  • Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    GSA OIG Employees: Submit latest SF 50 (other than award SF 50)

    If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    Current or Former Political Appointees: Submit SF-50.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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