Principal Technical Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide. Essential Responsibilities Work with customers to troubleshoot and resolve complex product issues Interface with our world-class support, development and SQA teams to identify and to resolve product issues Utilizing Knowledge Management database, research develop technical tips and solutions Advise customer on network management best practices using THE CO product suite Required Experience Bachelorrsquos Degree in computer scienceNetwork Security or equivalent discipline Minimum of 5 years in network management supporting external customers 2 plus years in critical and managed customer care Proven expertise in customer relationship and management Network Management experience in Federal DOD environment preferred Experience working remotely, but cooperatively with HQ Demonstrated ability to identify and resolve complex network problems Cisco Certification (CCNA minimum, CCNP preferred) Linux Certification (RHTC minimum) Knowledge of Windows and Unix operating system environments Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base) Ability to multi-task with strong attention to detail Ability to travel up to 25 -Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD) VMWare Certification a plus Active Top Security ClearanceSCI Required