Mcsc SATCOM Services Administrator

Employer
Telesis
Location
Aberdeen Proving Ground, MD
Posted
Oct 24, 2020
Closes
Oct 30, 2020
Ref
1337532122
Function
Administrative
Hours
Full Time
JOB DESCRIPTION: NETWORK OPERATIONS CENTER (NOC) ADMINISTRATOR to provide system and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support recourses and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues. KNOWLEDGE, SKILLS, ABILITES & REQUIREMENTS: Hold active US Government Secret clearance. High School diploma required; prefer Associates Degree or higher Military background preferred NOC experience a plus Linux experience preferred Working knowledge of Satellite Communications Baseband, Network Management, modem systems equipment to include VSAT (Very Small Aperture Terminal), Earth station/Teleport, Broadcast and RF Uplink/Downlink chain Knowledge of internet based network connectivity principles and implementation Thorough understanding of and ability to use System Engineering processes Good team player, facilitator and leader Strong communication and interpersonal skills Self-Starter with a high level of personal accountability ESSENTIAL / PRIMARY DUTIES, FUNCTIONS & RESPONSIBILITES: Monitor networks, servers and applications utilizing custom & industry standard tools. Serve as an initial responder within the Network Operations Center in notifying, identifying, troubleshooting and resolving systems issues. Provide Tier-1 thru Tier-2 support of operational issues including network, hardware and software. Assess the need to and efficiently escalate incidents to Tier-3 Engineering support. Establish, assign and manage workflow via customer web-based portal. Provision satellite configuration data for transceivers and provide mission critical satellite data to customers. Perform regular system maintenance. Create, develop and maintain documentation on system design, architecture and processes. Ability to demonstrate a sense of urgency while acting in a calm and professional manner ensuring excellent customer support. Provide 24x7x365 staff rotation within the NOC. Effectively communicate situation reports to team counterparts ensuring accuracy and attention to detail. Respond to alerts and critical information requirements as necessary. WORKING CONDITIONS/PHYSICAL EFFORT No regular travel required. Must be able to work with a very diverse team. Must be able to work a rotating shift. COMMUNICATIONS / INTERPERSONAL CONTACTS Able to work with people via email or telephone, or other means of communication, and calmly extract knowledge of the issue to determine real root of problem. Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. Experience supporting customer calling in with problems (telephonic). Very outgoing personality, must work well in a team environment. Job Requirements: JOB DESCRIPTION: NETWORK OPERATIONS CENTER (NOC) ADMINISTRATOR to provide system and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support recourses and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues. KNOWLEDGE, SKILLS, ABILITES & REQUIREMENTS: Hold active US Government Secret clearance. High School diploma required; prefer Associates Degree or higher Military background preferred NOC experience a plus Linux experience preferred Working knowledge of Satellite Communications Baseband, Network Management, modem systems equipment to include VSAT (Very Small Aperture Terminal), Earth station/Teleport, Broadcast and RF Uplink/Downlink chain Knowledge of internet based network connectivity principles and implementation Thorough understanding of and ability to use System Engineering processes Good team player, facilitator and leader Strong communication and interpersonal skills Self-Starter with a high level of personal accountability ESSENTIAL / PRIMARY DUTIES, FUNCTIONS & RESPONSIBILITES: Monitor networks, servers and applications utilizing custom & industry standard tools. Serve as an initial responder within the Network Operations Center in notifying, identifying, troubleshooting and resolving systems issues. Provide Tier-1 thru Tier-2 support of operational issues including network, hardware and software. Assess the need to and efficiently escalate incidents to Tier-3 Engineering support. Establish, assign and manage workflow via customer web-based portal. Provision satellite configuration data for transceivers and provide mission critical satellite data to customers. Perform regular system maintenance. Create, develop and maintain documentation on system design, architecture and processes. Ability to demonstrate a sense of urgency while acting in a calm and professional manner ensuring excellent customer support. Provide 24x7x365 staff rotation within the NOC. Effectively communicate situation reports to team counterparts ensuring accuracy and attention to detail. Respond to alerts and critical information requirements as necessary. WORKING CONDITIONS/PHYSICAL EFFORT No regular travel required. Must be able to work with a very diverse team. Must be able to work a rotating shift. COMMUNICATIONS / INTERPERSONAL CONTACTS Able to work with people via email or telephone, or other means of communication, and calmly extract knowledge of the issue to determine real root of problem. Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. Experience supporting customer calling in with problems (telephonic). Very outgoing personality, must work well in a team environment.