Management and Program Analyst

Washington, D.C
Oct 27, 2020
Oct 29, 2020
Full Time


This position is in Compensation Service, Washington, D.C., and reports to the Supervisory Program Analyst (Research Operations Chief), Compensation Service. Compensation Service acts as an umbrella organization responsible for the oversight and coordination of disability benefits delivery and ensuring orderly management of claims services.
Learn more about this agency


Major Duties: Execute the day-to-day administration of activities related to the formulation, development, recommendation, promulgation, and implementation of military records research for the purpose of reconstructing activities and events of units and individuals who participated in hazardous and dangerous operations. This includes the analysis and verification of the existence of combat stressors to facilitate claims adjudication.

1. Serves as the primary point of contact on research methodology and processing for post-traumatic stress disorder (PTSD), agent orange, and other health related disability claims for an assigned geographical area.
  • Makes technical decisions that align with tracking exposures data, and combat stressor validators for all branches of the Armed Forces
2. Serves as a consultant and advisor to the Supervisory Program Analyst Research Operations Chief.
  • Consults with the Supervisory Program Analyst Research Operations Chief. reference highly visible, complex, and enduring issues concerning the delivery and application of Veteran benefits.
  • Advises the Supervisory Program Analyst Research Operations Chief and Program Manager (Records Officer) reference the application of methodologies and techniques of program analyses and historical research related to the development of Veteran benefit claims.
3. Coordinates with records personnel in Federal agencies responsible for maintaining official records/database/document repositories in researching requested materials.
  • Works collaboratively with other Federal agencies and Veteran Service Organizations where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
4. Monitors operating programs and activities supporting efficient, effective, and timely records research
  • Proactively manage tracking processes that ensure research request are addressed in an effective, systematic and timely manner within the Department.
  • Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.
5. Makes recommendations to instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to veterans.

6. Assists field stations with instructions for implementing policy, procedures, or training. Finds and implements ways to eliminate or reduce bottlenecks and barriers to productivity.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:00 a.m. to 4:30 p.m.
Compressed/Flexible: May be available
Telework: May be available
Virtual: This is not a virtual position.
Position Description/PD#: Management and Program Analyst/PD# GS-11 38568, GS-12 38569, GS-13 38570
Relocation/Recruitment Incentives: Authorized
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

For a GS-11 position you must have served 52 weeks at the GS-09 level.
For a GS-12 position you must have served 52 weeks at the GS-11 level.
For a GS-13 position you must have served 52 weeks at the GS-12 Level.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience that has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically IN OR RELATED TO the work of the position to be filled. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. The GS-11 position is a developmental position; therefore, work will be less complex and require more supervision.


Education Substitution GS-11 Only:

An unofficial transcript must be submitted with your application if you are basing all or part of your qualifications on education

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.


Combination: Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a Master's Degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11 only.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Requires walking, standing, and visiting office and activities at various locations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://:// .


There is no educational substitution at the GS-12 or GS-13 grade levels.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following Competencies for this position:

1. Extensive knowledge of veterans' benefits laws and regulations that pertain to Compensation Service (CS) benefit programs to ensure proper administration of benefits and a thorough knowledge of VBA mission specifically as it relates to the implementation and execution of the records research center operating program which affect claims processing, benefits eligibility and payments.

2. Ability to manage and prioritize multiple assignments concurrently and to execute delivery efficiently and effectively.

3. Skill in establishing and maintaining effective working relationships with individuals and groups interested in or affected by the program and/or operations for which the incumbent is responsible. Skill in responding to challenges and or criticisms of a professional nature, logically and persuasively addressing concerns, and in establishing and maintaining professional credibility.

4. Ability to effectively communicate orally in order to provide cohesive verbal information/briefings to senior level management necessary to facilitate agency-wide decision­ making. Ability to effectively communicate in writing in order to prepare logical, clear, and comprehensible reports, policy, guidance, and correspondence.

5. Knowledge and mastery of claims processing which include mastery of professional concepts, principles and practices that enable the incumbent to use experienced judgment and reliance upon knowledge of new developments, and application of pertinent principles in solving problems of a unique nature and in making recommendations that result in program procedure and/or policy changes.

6. Knowledge of the application of historical research methodologies and techniques related to the systematic development and processing for post-traumatic stress disorder (PTSD), agent orange, and other health related disability claims for an assigned geographical area. This includes the ability to monitor operating programs and activities supporting efficient, effective, timely records research, and in-depth analysis and evaluation, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.

7. Knowledge of the Microsoft Office suite of applications and other common software programs. Has operational knowledge of VA-specific systems such as VBMS, VETSNET, RPBS, etc.

8. Knowledge of policies and regulations to include 38 United States Code, 38 Code of Federal Regulations, and M21 to effectively manage records research.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Resume
  • SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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