Support Services Specialist

McLean, Virginia
Oct 27, 2020
Nov 03, 2020
Full Time


As a Support Services Specialist, you will be responsible for performing administrative service support functions relating to mail, duplicating, Agency transportation, and supply operations. Assists with the Agency's physical security/emergency preparedness program. Also assists with administering the credit card program and supports administrative operations projects as assigned. The position is located in the Operations Division, Office of Agency Services in McLean, VA.
Learn more about this agency


Mail Room and Support Services OperationsAssists with the Agency's mailroom, supply, duplication, and transportation service operations:
  • Serves as the back-up contracting officer representative (COR) for the mailroom staff support contract. Serves as the back-up contracting/purchasing agent for other service contracts such as GPO Express program, taxi/limousines services, package delivery services, supplies, and courier services. Assist with packages, labels and ships items by U.S Postal Service and commercial source, including express and air express. Serves as the back-up for reviewing and paying contractor's invoices.
Physical Security/Emergency Preparedness
  • Assists with management of the Agency's physical security/emergency preparedness program, ensures it is effectively administered and that Agency directives and policies comply with applicable Federal laws and regulations. Serves as the Agency's primary point of contact for all physical security and emergency issues. Meets with floor monitors periodically to discuss emergency preparedness programs process/procedures and provide training as needed. Conducts quarterly emergency drills and prepares reports after the drills.
Credit Card Program
  • Assists with resolving purchase and travel card issues. Creates management reports from Citibank's online system. Provides monthly status reports on the credit card program. Maintains an accurate role of cardholders, processes new employee's applications and close credit card accounts for employees leaving the Agency.
Administrative Team Support
  • Provides administrative support in other Operation Division areas. Performs reviews on various Operations Division program and processes to provide recommendations for improvements. Collects, assembles, and compiles data for recurring, special, and ad-hoc reports.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. citizen.
  • One year probationary period, unless previously served.
  • Suitability for Federal employment, as determined by a background investigation.
  • Males born after 12-31-59 must be registered for Selective Service.


You may qualify at the VH-35 (GS-09) band level if you fulfill one of the following qualification requirements:One year of specialized experience equivalent to the VH-34 (GS-07) band level in the Federal service that demonstrates your ability to meet at least two parts of the following:
  • Knowledge of and skill in overseeing aspects of a government or company facility such as coordinating sorting, distributing mail, procuring services, preparing document and reports.
  • Knowledge of and skill in a physical security/emergency preparedness program of a government or company facility.
  • Knowledge of requirements to secure contracts or procurement services.
  • Ability to conduct physical inventories and/or expedite delivery of materials.

A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.B. or J.D degree, if related. Graduate level education must demonstrate the competencies necessary to do the work of the position, examples of qualifying fields include public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. (Transcript required)


A combination of education and experience as listed above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


If this position has a positive education requirement as part of the Basic Qualification Requirements, you MUST submit copies of your transcript(s) that include: your name, the name of the educational institution, course titles, number of semester/quarter hours, grade(s) earned and degree(s) awarded. Unless otherwise stated: (1) official or unofficial transcripts are acceptable at the time of application, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. Educational institutions must be accredited by one of the accrediting agencies or associations recognized by the U.S. Department of Education . All materials must be submitted by the closing date of the announcement.

Pass/Fail Courses: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

Graduate Education: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

Foreign Education : If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

Only experience and education obtained by the closing date of this announcement will be considered.
  • All FCA employees are subject to the conflict of interest laws and Standards of Ethical Conduct imposed upon all employees of the Executive Branch of the Federal Government and may be required to file a Financial Disclosure Report.
  • FCA's supplemental ethics regulations restrict certain FCA employees concerning their direct or indirect interests in, or connections with, Farm Credit System institutions. These rules also require all employees to obtain approval for outside employment or business activities. Please contact the HR Division for additional information on these rules.
  • FCA uses E-Verify to confirm the employment eligibility of all newly hired employees.
  • This announcement may be used to fill additional vacancies if openings in the same series and grade occur.
This position is also advertised for n all U.S. citizens candidates under job opportunity announcement VA-21-0104-DE-VMD. If you would like to be considered under both merit promotion (MP) and delegated examining (DE) procedures, you must apply to both announcements.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume serves as the basis for the determination of your qualifications and should highlight relevant work experience and education (if applicable) as it relates to this position. Your resume must include the following information:
  • Paid and non-paid work experience including your position title, start and end dates (month/year) of employment, average number of hours worked per week and salary;
  • Position series and grade for Federal positions;
  • Indication of the knowledge, skills and education you have that are pertinent to this position;
  • Specific duties you have performed as a regular part of your job with indications of the level of responsibility and complexity of work;
  • Names and contact information for your current and/or previous supervisor(s).
You must provide the information specified above in your resume to be considered for this position. Your resume must include enough detail to permit a valid determination that you meet eligibility and specialized experience requirements for each grade for which you are applying. Take a look at this online video for ideas on how to communicate your qualifications . If review of your resume and your responses to the self-assessment questions demonstrate that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score which may eliminate you from consideration for this position.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics relevant to the duties of this position:
  • Administration and Management
  • Attention to Detail
  • Customer Service
  • Manages and Organizes Information
  • Oral Communication

Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" (score of 85 or higher) for the position to receive priority consideration.

You must meet all qualification requirements and submit all required supporting documentation by the closing date of this announcement. If you are found to be among the most highly qualified candidates you will be referred to the hiring manager for further consideration and possible interview.

Time-In-Grade Requirements: Current and former Federal employees (including VEOA eligibles) must have served one-year (52 weeks) at the next lower grade in the Federal service to meet time-in-grade restrictions per 5 CFR 300, Subpart F, by the closing date of the announcement.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

You must provide a complete Application Package through USAJOBS that includes your resume, responses to the Applicant Questionnaire and supporting documentation:
  • Current Resume: All applicants must submit a current resume. See the Qualifications and Evaluation section of the announcement for details on the information required. You can use USAJOBS resume builder or upload your own resume. Need help? Get some tips from this online video on Federal resume-writing .
  • SF-50: Current Federal employees must submit a copy of a recent SF-50 Notification of Personnel Action that shows: a) career or career-conditional tenure; b) competitive status; c) position title, series, grade and step; d) full performance level of your position; and e) proof of time in grade. You may need to submit more than one SF-50.
  • Transcript(s): All applicants must submit a copy of their college/university transcript(s) for positions with a positive education requirement. See the Education section of the announcement for details on education requirements for this position. Unofficial transcripts are acceptable at the time of application, but if you are selected, you must provide official transcripts to the Human Resources Office to verify your education prior to your entry on duty.
  • CTAP/ICTAP applicants only: If you are claiming priority consideration under CTAP or ICTAP, you must submit a) A copy of your RIF Separation Notice or Certification of Expected Separation or other documentation indicating that you are a surplus employee; b) Evidence of full performance level of current position; c) A copy of your most recent performance appraisal; and d) A copy of your most recent SF-50, Notification of Personnel Action.
  • Veterans' Preference eligibles: If you are claiming veterans' preference, you must submit a copy of your Certificate of Release of Discharge From Active Duty, DD-214 (Member Copy 2 or 4), or other official documentation from a Branch of the Armed Forces or the Department of Veteran's Affairs showing dates of service and type of discharge. If you are currently on active duty, you must provide an official statement of service from your command/unit which states the date you entered active duty, expected discharge type and date, and campaign medals you have received OR other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. If the appropriate information is not submitted to confirm your discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.
  • 10-point Preference Eligible Veterans: If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 (Member Copy 2 or 4) AND documentation to support your status, e.g., Department of Veterans Affairs letter dated 1991 or later, marriage license, death certificate, etc. If you do not submit appropriate or adequate information to confirm your eligibility you may not receive the credit claimed.

  • If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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