Senior Site Reliability Engineer (SRE)

ClearOne Advantage, LLC
Baltimore, MD
Oct 20, 2020
Oct 28, 2020
Engineer, IT, QA Engineer
Full Time
JOB DESCRIPTION - SENIOR SITE RELIABILITY ENGINEER (SRE) **Please only local candidates apply - thank you** ClearOne Advantage is a fast-growing company that is aggressively hiring due to increased business. We are always improving our marketing, culture and technology to provide our employees with the best work atmosphere and our customers with excellent customer service. COA's proprietary software is tailored to our industry and allows the client to receive the best service possible. We are seeking a Senior Site Reliability Engineer (SRE) who can help ensure the health and availability of the ClearOne production environment. This will involve designing and deploying a robust monitoring/alerting strategy, establishing and administering on-call structures for all technical teams, assembling runbooks and failure points for all primary products and interfaces, and triaging/routing/solving production incidents as they occur. You will work closely with the Development, Business Analyst, Analytics, and DevOps teams, in determining root causes and permanent solutions to incidents/problems. If you are looking to work in a team environment, a place where you are more a name than a number, where you interact with leadership daily, then please send your resume for review! *Remote indefinitely due to Covid - however only local candidates for consideration* Perks: * Great location, right on the water in the Canton Crossing Tower * Casual work environment and remote flexibility * Room for advancement Job Requirements:JOB REQUIREMENTS Job Duties: * Influence and drive policies, operational processes, standards/guidelines, and solutions that proactively address issues before they impact system functionality or performance * Enable high-availability, fault-tolerant infrastructure and systems to support critical products and processes * Design and implement automated monitoring strategy across critical processes, systems, and interfaces; identify the correct routing for each alert and establish thresholds for immediate notification * Establish application logging requirements to enable more effective troubleshooting for issue resolution and identification of root causes * Work with Development, Quality Assurance, and DevOps teams to assemble and cultivate application and tool runbooks and failure points * Provide advanced support for incident resolution for technical problems involving the full application stack * Identify persistent or recurring problems and recommend creative solutions * Own and drive improvement on Mean-Time-To-Repair (MTTR), Mean-Time-Between-Incidents (MTBI), uptime, and bug count metrics * Participate in 24/7 on-call rotation; respond to alerts in a timely fashion, and escalate issues as needed * Identify and lead availability, stability, and reliability improvement projects * Stay abreast of new technologies and practices to further enhance team capabilities and own skills Qualifications: * 5+ years hands-on experience in Application Development * 3+ years operating in an Agile environment * 2+ years working with Microsoft(R) SQL Server, including using indexes, stored procedures, views, and triggers * 2+ years in a 24/7 on-call environment * 2+ years working in Amazon Web Services (AWS) or other cloud environment * Bachelor's degree in Computer Science or related field / equivalent experience * Ability to thrive in a fast-paced, rapid growth environment * Ability to solve problems and learn business rules and processes * Ability to demonstrate strategic, data-driven thinking combined with efficient implementation * Ability to communicate clearly and effectively to both technical peers and business customers * Ability work on a team as well as complete projects and tasks individually * Hands-on, self-starter with a positive attitude and strong work ethic * Authorized to work on US. At this time, ClearOne cannot offer sponsorship. Technical Skills: * Required - Amazon Web Services (VPC, EC2, ECS, Lambda, CloudWatch, etc.), .NET Core 3.1, C#, HTML, XHTML, XML, CSS, Bootstrap, JavaScript, JSON, Microsoft SQL Server 2016-2019, Microsoft Excel, Visual Studio 2017/2019, Team Foundation Server, Entity Framework 5/6 * Preferred - T-SQL, PowerShell, GitHub, Tableau, Python, NewRelic, DataDog, PagerDuty, SSIS, SSRS, Jira AAP/EEO Statement: Clear One Advantage provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.