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IT Project Manager

Employer
USAJobs
Location
Montgomery County, Maryland
Closing date
Oct 31, 2020
Duties

Summary

These positions serve as IT Project Managers (Enterprise Product Managers) for the Division of Technology and Platform Development within the NIH All of Us Research Program and are responsible for coordinating and inspiring cross-functional teams that make up the All of Us consortium.

Learn more about this agency

Responsibilities

  • Design IT projects from start to completion, including estimating resource requirements, defining milestones and deliverables, building the product strategy, escalating risks, and supporting project management's development of workplans, integrated schedules, and detailed project plans.
  • Build agency understanding of who their customers are (both internal and external) and the value they seek from Federal services, and what aspects of customer experience are most important to them.
  • Creatively gather and package compelling customer experience data to support leadership decision-making.
  • Bring together the right people and supporting culture to develop strategies for improving customer experience, and plan for achieving measurable outcomes.
  • Act as a relentless entrepreneur driving opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support.
  • Work alongside colleagues to embed human-centered design practices so that others can both benefit from these approaches and learn methods for sustainable change.
  • Translate product strategy into product requirements for the cross-functional development team.

The Ideal Candidate:

Adaptive Leadership and Resiliency: The ideal candidate leads with humility, an entrepreneurial spirt and strong emotional intelligence. This is demonstrated through experience identifying opportunities for initiatives and finding a path forward despite organizational constraints, friction, and bureaucracy. They will lead by example, tactfully form coalitions, excel at conflict resolution, and manage stakeholders in a transparent and mission-oriented manner.

Customer Experience (CX) Strategy: The ideal candidate has experience aligning customer experience strategy to the organization's mission, vision and strategic priorities. They possess an understanding of how core functional strategic components (governance, measurement, people, technology, service design, and process) fit together and have taken a systemic and holistic approach to CX efforts. They can map a theory of change between their efforts and the desired change, including appropriate ways to measure progress.

Managing Customer Experience Implementation: The ideal candidate has experience implementing CX initiatives that follow the customer journeys across organizational silos. They are not afraid to get their hands dirty and do the work. They have used information collected and operational data to drive decision-making, impact, and support continuous improvement. They have experience working in a context where priorities can be ambiguous and / or change rapidly.

Applying Human Centered Design Practices: The ideal candidate has experience applying design techniques in service of positive customer outcomes, which could include deep knowledge of design thinking, service design, content design, product design, behavioral science, ethnographic research, usability research, or accessibility assessment (including 508 standards) practices. They have the ability to successfully communicate the impact of good design to stakeholders and leadership with a variety of professional backgrounds.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  • Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
  • Applicants must meet all qualification requirements by the closing date of this announcement.
  • Males born after December 31, 1959 must be registered with the Selective Service.
  • OGE-450 Financial Disclosure is required.


Qualifications

In order to qualify for this IT Project Manager, GS-2210 at the GS-13 level, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess all of the following four competencies:
  • Attention to Detail - is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations..
  • AND

    You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, typically gained in the IT product management field, performing the following types of tasks: researching and developing new and existing technology platform products, IT software, system policies, procedures and strategies; forecasting possible risks on projects and proactively taking corrective actions to mitigate impacts on system performance; establishing product roadmaps that define product enhancements for short- and long-term releases; identifying and recommending innovative solutions to improve efficiency on projects by gathering information from various stakeholders, analyzing the results of usability testing and using different communication mediums (i.e. brainstorming, one-on-one sessions, group interviews, surveys and prototyping); and performing technical and functional requirements (i.e. interviewing stakeholders, performing fit/gap analysis, analyzing technical specifications, leading Joint Application Developments (JAD) sessions).

    You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

    Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

    Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/10917334

    Education

    This job does not have an education qualification requirement.

    Additional information

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .
    • Tier II non-emergency/teleworker.
    • If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: https://ethics.od.nih.gov/topics/fd.htm .
    • This position is designated as a " non-emergency/teleworker " position and the selected candidate will be considered a " non-emergency/teleworker " employee. In the event of a closure, you must be available to telework or request leave.
    • A one-year probationary period may be required upon selection/placement.
    • PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration
    • We may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP/ICTAP will be applied for similar positions.
    • The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program ( E-Verify ). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
    • The NIH maintains a tobacco free work environment and campus.
    • Must be able to perform the essential duties of the position, with or without reasonable accommodation.
    • Visit our Applicant FAQs page for helpful information on the application process.
    • Visit our Total Compensation page for a detailed look into the benefits, awards, leave, retirement and other incentives employees may receive as part of a rewarding work environment.


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
    • Best Qualified - for those who are superior in the evaluation criteria
    • Well Qualified - for those who excel in the evaluation criteria
    • Qualified - for those who only meet the minimum qualification requirements
    The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

    To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.

    To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP) , you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

    Background checks and security clearance

    Security clearance
    Other

    Drug test required
    No

    Position sensitivity and risk
    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process
    Credentialing , Suitability/Fitness

    Required Documents

    REQUIRED FOR ALL APPLICANTS
    RESUME:
    Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.

    To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
  • Job title
  • Name of employer
  • Beginning and ending dates of employment (month/day/year format)
  • Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
  • Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
  • Series and grade or equivalent (if a federal position)

  • If the position has an education requirement or you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume.

    Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

    For resume writing guidance, please visit the following resources: NIH Jobs website , USAJOBS Resource Center , and the USAJOBS Resume Writing Video Tutorial .

    ASSESSMENT QUESTIONNAIRE:
    You must submit a completed assessment questionnaire.

    Unless otherwise stated, we will only use the information above to determine your qualifications. Not providing the required information may result in a determination that you do not meet minimum requirements for the position (e.g., an ineligible rating) or a lower rating.

    REQUIRED DOCUMENTATION FOR PREFERENCE OR ELIGIBILITY CLAIMS
    To claim veterans' preference, career transition selection priority, Schedule A or military spouse eligibility, you must provide the documentation listed below AND respond accordingly to the associated question on the online questionnaire.
    • Veterans' preference (DD-214, VA Disability Letter, etc.): Reference Standard Form 15 (SF-15) for required documentation for 10 point claims. Submission of SF-15 is not required, unless you are claiming derived preference (XP) as described in questions 7, 8, or 9 on the SF-15. In those cases, you must submit a completed SF-15 and the required documentation. For 5 point claims, you must submit your DD-214 (if separated) or any written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package.
    • Visit our sites on Career Transition Assistance Program (CTAP) / Interagency Career Transition Assistance Program (ICTAP) for more information and required documentation.
    • Visit our site on the Appointment of Certain Military Spouses for more information and required documentation to verify eligibility.
    • Schedule A Eligibility (Applicants with Disabilities) Applicants who are eligible to be considered under Schedule A must submit appropriate documentation to verify eligibility. Documentation must be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. The letter must be printed on a medical professional's letterhead and signed. Veterans' preference takes precedence in these appointments.

    The Schedule A and military spouse hiring authorities do not guarantee employment or give an individual preference in the hiring process.

    If you do not provide the required information, we will assume you are not eligible, or you do not wish to be considered for any preference or eligibility.

    Do not submit documentation that is not requested of you. To protect your personal information, we will only send your resume and cover letter to the selecting official or hiring manager.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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