Assistant Superintendent, Client Services Division

Washington, D.C
Oct 25, 2020
Oct 27, 2020
Full Time


The Architect of the Capitol (AOC), Office of the Superintendent, Capitol Building (CB), is seeking a dynamic Assistant Superintendent to assist with professional, administrative, management and supervisory oversight of the Client Services Division. The selectee will direct the activities of the Flag Services Branch, Labor Branch, and Service Center Branch. Regular hours are Monday-Friday, 7 am. to 3:30 pm, with occasional coverage across all three shifts.

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MAJOR DUTIES: (quoted at GS-15)

Leadership Responsibilities
  • Assists the Superintendent and the Deputy Superintendent by providing supervision both directly and indirectly to the staff responsible for building inspection services, internal procurements, inventory management functions and training management within the Service Center Branch, flag flying duties and implementation of the electronic certificate program within the Flag Services Branch and material handling, floor care and custodial operations within the Labor Branch.
  • Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. Manages the organizational unit's budget and workload. Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards. Resolves complaints and grievances.
  • Provides leadership of a workforce of approximately 100 employees to ensure support for equal employment opportunity (EEO) goals and requirements. Practices non-discriminatory and non-retaliatory employment actions and prevents unlawful discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, genetic information, gender identity, age or disability.
  • Fosters a culture of respect, learning, sharing, cooperation and teamwork that improves efficiency and effectiveness throughout the organization. Provides for employee skills enrichment through job-related coaching, mentoring and training
  • In cooperation with the Superintendent and Deputy Superintendent, develops a strategic plan for the Client Services Division that supports the AOC's strategic plan and vision.
  • Provides or receives training, either on the job or through classroom training, to ensure that required Personal Protective Equipment (PPE) is utilized.

Executive Management Resources
  • Provides leadership, direction, and coordination for Service Center Operations; short moves; special events; flag flying operations; contractual service agreements; and the labor workforce.
  • Provides advice and recommendations to the Superintendent on policies, program management and operational matters related to the execution of jurisdictional functions.
  • Develops internal controls to create a culture of accountability and responsibility and to improve efficiency and effectiveness. Assists management officials in identifying measurable end products. Designs internal audits to accomplish stated objectives for review by the Superintendent. Acts as a resource to the Superintendent staff regarding internal control issues for administrative and financial operations, management techniques, systems design and service deliverables.
  • Develops, reviews, and provides recommendations for proposed division requirements, expected results, and budgetary estimates. Develops overall goals and objectives, in coordination with the Superintendent and plans for and recommends long range staffing needs for client services division units. Establishes annual work plans and schedules for the division. Writes, reviews edits and presents reports to the Superintendent containing recommendations for the establishment or revision of complex operational policies and procedures.
  • Oversees all service agreement contracts in the CB. Assigns Contracting Officer's Technical Representatives (COTRs) or personally serves as COTR. Provides contract oversight for service agreements, office renovation projects and other projects managed by the Client Services Division. Assigns work orders to contractors and establishes priorities. Keeps the Contracting Officer (CO) fully informed of any technical or contractual difficulties encountered during performance.
  • Evaluates proposals for, and participates in negotiation of, changes, modifications and claims. Performs final inspection and acceptance of all work required under the contract, including the review and approval of reports.
  • Plans and coordinates the operations of the Service Center Branch. Serves as liaison between the Superintendent and Congressional leadership offices regarding service requests received by the CB Service Center. Ensures that services are provided in a timely manner with minimum disruption to daily schedules.
  • Represents and/or accompanies the Superintendent and/or Deputy Superintendent in contacts and meetings with other AOC officials, Members of Congress and their staffs, other federal officials, external consultants and contractors concerning matters related to planning and budgeting of projects, Capitol Building services, or other issues.
  • Establishes and maintains effective working relationships with various experts in the related fields in order to keep abreast of the latest trends and innovations in design or testing techniques and procedures.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen.
  • You must meet the definition of specialized experience.
  • You must be able to pass a drug test.



You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards

Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-14 grade level in the Federal service.

Specialized experience is defined as having experience in the following areas: (1) Providing supervision or leadership and guidance to engineering or facility operations staff; (2) Exercising project control (ex., scheduling, resources, trades) in the execution of construction and renovation programs; (3) Representing an organization on policy and technical matters at high-level conferences and meetings concerning impacts on normal building operations; (4) Developing and executing actions to meet strategic goals; (5) Managing the care, maintenance and operations of various facilities; and (6) Serving as Contracting Officer's Technical Representative (COTR) or equivalent.

Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-13 grade level in the Federal service.

Specialized experience is defined as having experience in 5 or more of the following areas: (1) Providing supervision or leadership and guidance to engineering or facility operations staff; (2) Exercising project control (ex., scheduling, resources, trades) in the execution of construction and renovation programs; (3) Representing an organization on policy and technical matters at high-level conferences and meetings concerning impacts on normal building operations; (4) Developing and executing actions to meet strategic goals; (5) Managing the care, maintenance and operations of various facilities; and (6) Serving as Contracting Officer's Technical Representative (COTR) or equivalent.

The ideal candidate possesses exemplary client service skills, the ability to resolve conflict and address challenging situations, and has experience developing a culture of customer service excellence. Experience in overseeing execution of budgets and complex contracts is highly desirable.


There is no educational requirement for the Equipment, Facilities, and Services series (1601); however applicants for positions at grades GS-14 and above in the Architect of the Capitol must possess a Bachelor's degree or higher from an accredited college or university.

***A copy of your transcript(s) and/or diploma will be required upon selection.***

IMPORTANT NOTE: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information. Please visit:

Additional information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit

The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

All application materials become the property of the Architect of the Capitol.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

- Supervision/Leadership

- Program and Project Management

- Client Services

- Written and Oral Communication

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

The Architect of the Capitol's job application process is designed to ensure that we only ask you for the information that is absolutely needed to evaluate your qualifications and eligibility for the position.

To apply for this position, you only need to submit online the following: a) your resume and 2) answer the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant supplemental information. No additional documentation or attachment is required at the time of application.

We ask that you prepare and submit a resume that best describes fully your background experience, skills, abilities, education, training and other relevant credentials. The resume should include dates of employment.

Nothing further is required until it is requested by the staff of the Human Capital Management Division. If additional documentation is required for a position, you will be asked to provide it during the selection process or upon selection. At that point, we may ask you to submit documentation to support statements made in your resume.

For example, we may ask you to provide documents such as college transcripts, copy of diploma or proof of Federal employment status. If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection.

If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form).

If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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