Reporting to VP of Assest Management of the Good360 ROC Program, the primary function of the Manager, Operations (Warehouse) Good 360 is to manage and ensure effective and efficient operations of the VOAC Good360 ROC Program project at a specific location, and support the productivity and effectiveness of the assigned staff and volunteers. The OM will provide oversight and direct support to complete the operations, clerical, accounting and administrative tasks. The OM must demonstrate initiative, analytical abilities, strong interpersonal relations, superior customer service, and the ability to effectively communicate orally and in writing. This position will have frequent contact with donors, volunteers, staff, board members, community leaders, business organizations, CEOs and the general public. The OM is responsible for professionally, and as required by law, managing confidential and sensitive information. RESPONSIBILITIES Recruit, hire, supervise and manage assigned staff and volunteers. Ensure appropriate training as required. Develop, implement and oversee effective and appropriate operations policies and procedures. Provide recommendations for operations improvements. Provide administrative support to the Director & other Staff, as needed. Hold and facilitate operations meetings as needed. Schedule, notify attendees and make arrangements as needed or required. Responsible for processing, compiling and distributing reports and exhibits as appropriate. Manage/supervise databases/spreadsheetsensure that databases are current and complete in accordance with the needs of the organization and stakeholders. Maintain lists of ROC clients, vendors, donors, volunteers, partners, etc. Assemble data and prepare reports as needed. Manage warehouse inventory and invoicing processes and other onsite accounting related tasks, ensuring integrity and including follow-up. Process Membership applications. Implement strategies for effective customer service. Successfully manage multiple projects and meet set timeframes. Communicate with warehouse staff to provide/ensure support and coverage as needed. Organize, manage, oversee and coordinate staff and volunteer trainings and meetings. Answer incoming calls and respond to inquiries. Manage client lists and communicate with clients regarding needs and wanted items. Manage/respond to ROC incoming email appropriately and in a timely manner. Maintain an accurate calendar of organizational events and meetings. Maintain confidentiality of all materials and information as appropriate. Use good judgment and tact in dealing with internal and external inquiries. Uphold legal standards. Order and manage needed warehouse and office supplies within budgetary constraints. Assist in the coordination and execution of special projects as needed. Coordinate and ensure the maintenance of office and warehouse equipment. Perform other duties as requested/assigned. EFFECT ON END RESULT To ensure needs of donors and clients are met. To ensure the ROC program is operated in compliance with applicable contracts, agreements, scopes of work and funding source requirements. To ensure the ROC program is operated in accordance with VOACs policies and procedures. Job Requirements:REQUIREMENTS Bachelors Degree preferred; or a combination of education and experience normally represented by post-secondary education, equivalency or training; in retail management and office business administration or related fields with a minimum of four (4) years progressive administrative experience required. Supervisory experience is also preferred. The following are also needed qualities and expertise: Excellent organizational skills and detail oriented. Proficiency in Microsoft Office products including but not limited to Word, Excel, Power-Point, Publisher and Outlook and other related computer programs. Donor software management preferred. Basic knowledge of Quick Books or similar accounting software. Self starter/self directed with strong interpersonal skills. Strong oral and written communication skills. Ability to successfully manage multiple tasks and prioritize tasks. Ability to work with persons of diverse backgrounds, skills and abilities.