Posting Date Oct 19, 2020Job Number 20047669Job Category Information TechnologyLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAPBrand CorporateSchedule Full-timeRelocation? NoPosition Type ManagementStart Your Journey With UsMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?JOB SUMMARYThe Sr Engineer, Network DevOps / Site Reliability Engineering (SRE) is the subject matter expert in designing and implementing the strategy and platforms for the next-gen operations for all Marriott International (MI) networks including the Property Networks, Datacenter/Cloud Networks, and Corporate Networks. This role will work closely and collaboratively with a matrix team of expert network architects and engineers to drive adoption of DevOps/SRE practices and operating models across all network product towers, and around globe. The Architect, Network DevOps/SRE brings a strong perspective that inspires change and motivates engineers to develop simple solutions to complex problems, driving the engineering and operations for network software development, automation, provisioning, performance management and tools / API's for self-service across the globe. This role is accountable for establishing technical level relationships and partnering with all business disciplines, other MI teams, outsourcing vendors, and external suppliers to define and implement the Network DevOps / SRE roadmap, building and enforcing the standards defined in it. This position will also serve as lead to define and support service delivery and operational support standards for our Next Generation Operations, partnering with the global technology peer teams to meet service level requirements and resolve service delivery issues across the portfolio. Reporting to the Director of Global Network DevOps/SRE, this key position is accountable to ensure overall requirements by customers and peer delivery and operations groups are met. Accountabilities include, but are not limited to: continental IT executives, property LAN service providers (LSPs), end-user computing services delivery, hosting services, enterprise availability, server, storage, virtualization, inclusive of security/privacy, risk management, and disaster and crisis management. The successful candidate will provide Architecture leadership for all phases of the infrastructure lifecycle from ideation through execution, and ongoing management and support, with specific attention to identifying opportunities for proactive and reactive (self-healing) automation solutions across the network. (S)/He will develop and execute new initiatives to simplify, standardize, optimize, and automate the network designs, tooling, and operations to reduce implementation cycle times, eliminate service downtime, optimize performance, and ensure that all security and compliance requirements are fully governed.CANDIDATE PROFILEEducation and ExperienceRequired:* Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification* 7+ years' experience in information technology including:* 5+ years' experience in the implementation of WAN, LAN, and datacenter networks with a focus on mission-critical, customer-facing applications and services* Technical knowledge in networking (Cisco and non-Cisco) with an emphasis on software-defined networks (SDN) and leveraging spine & leaf designs, load balancing, firewalls, security design (intrusion detection and prevention), DNS, NTP, Network Tools & Management* Technical knowledge common routing protocols (eg, OSPF, BGP), IPv6, VPN, etc. across a global distributed network* Hands-on experience with the datacenter fabric platforms (Cisco, Arista, or equivalent)* Hands-on experience with common routing and switching platforms (Cisco, Juniper, HP/Aruba etc.)* Hands-on experience designing, configuring and operating high-speed campus / office / property networks* Technical knowledge and experience with telco and ISP networks, ensuring diversity and managing availability* Demonstrated experience in delivering written documents detailing network solutions and diagrams* Knowledgeable in modern in modern configuration management tools (Ansible, Chef, Fabric, etc.)* Experience with Cloud Computing platforms (eg Amazon AWS, Microsoft Azure, Google Compute Engine)* Technical knowledge in Load Balancing such as ELBs, NLBs, F5 BIGIP* Proven experience with PERL or Python to support developing scriptsPreferred:* Advanced Degree (eg, MS, PhD) in Computer Science or other technical discipline or MBA, preferably with a focus on technology* 8+ years' experience implementing large, globally distributed network architecture, engineering, and/or operations teams and leveraging next-generation network designs and technologies to support large-scale deployments* Experience in researching emerging technologies and trends, standards, and products and synthesizing into clear technology roadmaps and strategies* Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise* Excellent problem-solving skills working independently and through leading outcomes for cross functional teams* Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms* Strong attention to detail with an ability to operate effectively across multiple priorities* Ability to perform independently as a member of a team and through cross functional initiatives* Proven track record of driving transformation in network technologies, tools, and processes through a data-driven continuous improvement methodology* Demonstrated experience in improving security, stability, reliability, performance, and agility of complex enterprise networks* Strong technical knowledge of foundational networking technologies and solid understanding of the software-defined networking (SDN) ecosystem* Strong understanding of network infrastructure automation, instrumentation, and monitoring platforms and the emerging technologies in this area* Proven experience leading highly effective technical teams through major technology and organizational change* Proven experience driving operational performance through defining and enforcing Recovery Time Objective (RTO) and Recovery Point Objective (RPO) Service Level Agreements (SLAs)* Certification in network and/or security technologies (eg, CCIE, CCNP, CISSP, etc.)* Strong influencing skills and an ability to overcome barriers while driving change* Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teamsCORE WORK ACTIVITIESLeadership* Develop complex global distributed infrastructure monitoring, management, and automation solutions to manage our global network.* Lead design, write, and build tools to improve the reliability, availability, and scalability of Datacenter/Cloud Networks, Property Networks, and Corporate Networks* Serve as technical lead for the development of complex global distributed infrastructure monitoring, management, and automation solutions to manage our global network.* Serve as technical lead for the design new tools to monitor and smart alerts that help discover failures or issues before our customers.* Collaborate with other Network teams to develop network DevOps/SRE solutions with a focus on production integration* Conduct network analysis, configuration management and develop improvements for system software performance, availability and reliability* Provide program management assistance and contribute input to help manage project schedules, risks, and costs.* Manage Network DevOps/SRE products and solutions, including the design, low level engineering, and delivery of new hardware systems for Marriott applications across the network.* Define and implement an operational Recovery Time Objective (RTO) and Recovery Point Objective (RPO) strategy for all Network Infrastructure areas.* Establish management level relationships and partnering with all Business disciplines and other MI teams to define Network DevOps/SRE services, meet service level requirements and serve as an escalation point to resolve service delivery and operational issues.* Drive accountability with ITO partners, vendors, telco/ISPs, etc., launching and managing Performance Improvement initiatives where appropriate.* Create functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional Network DevOps/SRE tools, systems, and infrastructure.* Foster an environment of continuous improvement and structured processes and procedures that support a zero-fault culture.Strategy & Planning* Actively engage with Director of Global Network DevOps/SRE in the creation of long-term and annual IT budgets/spending targets for the Network DevOps/SRE capability area.* Accountable for delivering Network DevOps/SRE technical support to meet defined service levels that are benchmarked against industry standards and metrics.* Monitor area usage/demand of services provided by either the internal organization or outsources partners to ensure that shared services actual expenditures are in line with planned spending.* Track actual utilization of services and products, including reporting of supplier performance, in meeting business service expectations and service levels.* Accountable for ensuring usage / demand of Network DevOps/SRE delivery actual versus planned expenditures are monitored.* Accountable for ensuring projected resource baselines are managed, forecasted and reconciled against actual utilization of services.* Ensure key Network DevOps/SRE technology management processes are effectively managed including: governance, operations, planning, and change management.Technology Management* Partner with Network tower Leads and Architects for Datacenter/Cloud Networks, Property Networks, Corporate Networks, and Network Test & Cert teams to define requirements, strategy, solutions, and standards for network infrastructure to meet business needs and adhere with enterprise architecture & security standards.* Approve and oversee projects to implement and maintain services.* Partner on all aspects of the technology lifecycle including requirements, product and services management, planning, procurement, installation, support and retirement in conjunction with other Infrastructure VPs, Enterprise Architecture, and the business planning teams.* Support the development of and compliance with Marriott's enterprise architecture, engineering, and design plans.* Ensure participation of appropriate technical expertise in technical requirements gathering and solution design phases of assigned projects.* Continuously improve operations processes, develop and present best practices, technical concepts and technologies for innovative network solutions.Human and Financial Capital Management* Establish, motivate, and lead a high-performance network architecture, engineering, and operations team; attract, recruit, and retain top talent for the department.* Facilitate an organization and culture that creates defined career paths and advancement opportunities throughout the organization.* Responsible for maintaining in place charge back and allocation taxonomy for all Network DevOps/SRE infrastructure services that indexes to the market and takes into consideration all internal Marriott costs.Cultivate a High-Performing Team* Create a compelling vision and strategy, with clear direction for the team.* Generate enthusiasm and understanding of the department vision and how each role contributes to the achievement of that vision.* Ensure capabilities are developed and resources are aligned to support the strategy.* Attract, motivate, develop, and retain highly skilled technologists and leaders; champion and model leadership development.* Create and sustain a work environment that drives associate engagement and enables business success.* Ensure appropriate processes are in place and executed to encourage collaboration and drive alignment within the team and with the broader IT organization.* Serve as a role model and ensure all network leaders are visible and effective partners with IT counterparts, broader Marriott stakeholders, and service providers.* Demonstrate extensive operational support capability with strong ITIL best practices (ie Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Service Level Management)Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.