Duties

Summary

This position is located in the Government Accountability Office (GAO), Learning Center (LC) Operations Unit. The Learning Center offers courses; job aids; information and mentoring, team building, and communities of practice; and a variety of consulting services. This position directly supports learning delivery and operations including learning management system and utilizing live virtual learning delivery software applications for process improvements and management of virtual courses.

Learn more about this agency

Responsibilities

• Serves as a GAO subject matter expert for the procurement and implementation of current system upgrades and planning for system replacement. Assists LC management and staff with developing and updating the plan for meeting GAO's immediate and long range Learning Management System (LMS) requirements, including developing and maintaining the detailed functional and technical system requirements, analyzing functionality and customer experience, and making recommendations for improvements.
• Analyzes LMS data and prepares reports for the CLO, LC management/staff, Managing Directors (MDs), and other senior GAO officials regarding GAO-wide learning programs/courses, business analytics and metrics, adjunct faculty usage, external training, analyst Continuing Professional Education (CPE) requirements, and other LC efforts.
• Collaborates with LC management in the development, implementation, and evaluation of policies, procedures, and/or guidance for learning systems, registration, administration, record keeping, customer support, and GAO-wide learning delivery. Conducts daily operations and maintenance of all interlinked components of GAO's LMS as well as provides daily registrar functions and customer support, such responding to customer, faculty, course manager, and other LC/GAO management questions, concerns and requests.
• Conducts daily operations and maintenance of all interlinked components of GAO's LMS as well as provides daily registrar functions and customer support, such responding to customer, faculty, course manager, and other LC/GAO management questions, concerns and requests.
• Assists customers and stakeholders with questions regarding the organization's products, services and operations; providing operational guidance to LC's Directors, course/program managers, instructional designers/developers, adjunct faculty, contractors and consultants; planning and coordinating special events; coordinating a variety of needed services for LC and serving as LC POC/Liaison for various systems, program and units; and performing the role of quality assurance manager as needed.

Travel Required

Not required

Supervisory status
No

Promotion Potential
02

Requirements

Conditions of Employment

• You must be a U.S. citizen
• You may be required to submit a financial disclosure statement.
• You must be suitable for federal employment.
• You may be required to complete a one year probationary period.
• Registered for Selective Service, if applicable. (www.sss.gov)

You must meet all qualifications requirements before the announcement closes.

Qualifications

Applicants must have at least one year (52 weeks) of specialized experience at the next lower band level, equivalent to the PT-l, PE-l, GS-11 level in the federal service, which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined experience in utilizing virtual learning delivery platforms for synchronous instructor-led training and commercial-of-the-shelf (COTS) learning management system (LMS) functions for learning delivery, such as building virtual classrooms in the platform; producing instructor-led virtual courses; scheduling virtual courses; preparing reports using system data; and analyzing information to make recommendations.

You must meet all qualification requirements before the announcement closes.

Education

There is no education requirement for this position.

Additional information

This is a non-bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Selectee may be required to file a Financial Disclosure Statement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit http://www.sss.gov/.

Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):

• Knowledge and skill in utilizing learning management systems functions for learning delivery, such as participant registration, record keeping, and course scheduling.
• Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative programs, along with knowledge of the mission, organization, and work processes of programs.
• Knowledge of information technology to serve as a technical authority on learning management systems, such as developing learning management information system requirements.
• Skill in utilizing project management techniques and processes to oversee routine and ad-hoc projects.
• Ability to effectively communicate orally and in writing technical concepts and issues to non-technical audiences to present factual information, processes, analyses, and recommendations and compose agency guidance and procedures. By way of definition, oral communication may include methods used by employees with disabilities such as sign language interpretation, text-to-speech or TTY technology, and amplification devices.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.