Job Description Thomas Point Capital LLC d/b/a Home Instead Senior Care Objective : The On Call Coordinator is expected to perform a variety of on-call duties. On Call Coordinators will work closely with the Service Coordinators in order to provide the highest quality service to clients on nights, weekends, and holidays. Weekend and Holiday work will not be guaranteed and will only be scheduled based on the needs of the Company. Primary Responsibilities : * Reflect the core values of Thomas Point Capital LLC dba Home Instead Senior Care. * Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise. * Support scheduling future shifts as needed (ie may be responsible for scheduling CAREGivers for shifts that occur in the future on weekdays as well as weekends and holidays) * Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary. * Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. * Fill all Client shifts following designated office scheduling processes. * Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). * Contact backup person when questions arise about clients or CAREGivers that require input * Communicate client and CAREGiver concerns or problems with owner or designated key player. * Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. * Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations * Create a log of the activities of your shift and communicate that to the designate key player(s). * Return resources to the office following your shift. * Demonstrate open and effective communication with owner, colleagues and CAREGivers * Ensure Home Instead Senior Care standards are met and upheld Secondary Responsibilities: * Participate in daily debriefs with Service Coordinator * Perform any and all other functions deemed necessary Experience Requirements: * High school graduation or the equivalent Preferred Experience : * One year of related business experience or an equivalent combination of education and work experience may be considered * Must possess a valid driver's license * CNA/CAREGiving Experience Knowledge, Skills and Abilities: &l