Correspondence Management Analyst

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 23, 2020
Closes
Oct 31, 2020
Hours
Full Time
Duties

Summary

The Civil Rights Division (Division) is a key component of the Department of Justice and fulfills a critical mission in upholding the civil and constitutional rights of all individuals, including some of the most vulnerable members of our society.

This position is located in the Correspondence & Records Management Unit (C&RMU), Office of Facilities, Correspondence and Records (OFCR) in the Administrative Management Section (ADM), Civil Rights Division (Division or CRT).
Learn more about this agency

Responsibilities

  • Duties include but are not limited to the following:
  • Reviews correspondence, such as memoranda reports, administrative and/or operational documents, program materials, etc., for compliance with agency policies, guidelines, and practices.
  • Monitors automated tracking systems to ensure assignments are distributed efficiently and responses from component personnel are handled expeditiously.
  • Provides technical assistance on correspondence complaint procedures to personnel in the areas of referrals, responses formulation and preparation.
  • Forwards complaints to the appropriate venue for response, investigation or legal action.
  • Prepares periodic reports of the volume and status of controlled correspondence to ensure that an organization is current and timely in its handling and closeout.
  • Prepares controlled correspondence reports and spreadsheets for various sections of an organization.


Travel Required

Not required

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

  • Must be a U.S. Citizen.
  • Must pass a pre-employment security investigation and drug screening.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).
  • May be required to successfully complete a one-year probationary period.
  • Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level) by the closing date of this announcement. Only experience and education obtained by the closing date of this announcement will be considered.


Qualifications

TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the respective grade level(s) in which you are applying:

GS-11

Specialized Experience:
You must have at least one year of specialized experience equivalent to the GS-09 level in the Federal service that included: 1) assisting in the review of submitted complaints, reports and official correspondence relating to alleged and interpreted civil rights violations; 2) monitoring an automated correspondence tracking system to ensure assignments are distributed efficiently; 3) forwarding complaints to the appropriate contacts for response, investigation or legal action; and 4) assisting in the preparation of reports analyzing efficiency and effectiveness of controlled correspondence programs. (Must be reflected in resume.)

OR

Education:
Possess a PhD. or equivalent doctoral degree or three full years of progressively higher-level graduate education leading to such a degree in a field of study directly related to the position that provided the knowledge, skills, and abilities necessary to do the work. (Must submit transcripts.)

OR

Combination of Education and Experience:
Possess a combination of graduate level education and specialized experience to qualify me for this position. Only graduate education in excess of two full years (i.e. 36 hours) may be used to qualify. (Must submit transcripts and be reflected in resume.)

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s)

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.

Additional information

This position is open to Competitive Merit Promotion, Non-Competitive, and Special Hiring Authority eligibles. You must meet the requirements for one of the following categories to be eligible.

1. A current permanent competitive service employee; former Federal employee who achieved career status in the competitive service; or former Federal employee who served on a career conditional appointment without achieving career status in the competitive service who was separated less than three years ago. You must submit an SF-50 that reflects career or career-conditional (Tenure field is 1 or 2); AND status in the competitive service (Position Occupied field is 1).

2. A Veteran applying under the Veterans Employment Opportunity Act (VEOA), must submit a copy of your DD-214 showing an honorable discharge. To be eligible, a veteran must be honorably separated and either a preference eligible or have substantially completed 3 or more years of active service. NOTE: Current career/career conditional federal employees applying under VEOA must submit a qualifying SF-50 to show they meet time-in-grade.

3. A 30% or more Disabled Veteran. You must submit your DD214, a completed SF-15, and letter from the VA dated 1991 or later.

4. Military Spouses. You are eligible if: 1) you are the spouse of an active duty member of the Armed Forces; 2) you are the spouse of a member of the Armed Forces who retired or separated with a disability rating of 100 percent; or 3) you are the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status. Please submit supporting documentation to be considered (e.g. active duty orders, marriage verification, SF-15, DD-214, disability letter from VA, etc.)

5. Schedule A: DOJ welcomes and encourages applicants from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advance on the basis of merit. Documentation of eligibility under Schedule A can be obtained from a licensed medical professional; a licensed vocational rehabilitation specialist (i.e. state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. Territory that issues or provides disability benefits. This letter must be separate from any Veterans Preference documentation.

6. A Former Peace Corps or VISTA Volunteers Appointment. Please submit documentation to be considered.

7. Veterans eligible for a Veterans' Recruitment Appointment (VRA). You must submit a copy of your DD-214. NOTE: VRA only applies to positions at the GS-11 level and below.

8. Other non-competitive authorities (please see announcement language for applicable authorities)

9. A current or former Land Management Bureau employee who has served at least 24 months under a time-limited competitive appointment who is eligible for appointment under the Land Management Workforce Flexibility Act.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
  • Attention to Detail
  • Oral Communication
  • Planning and Evaluating
  • Technology Application
  • Writing


The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and have a final assessment score of 85 or better. You must provide proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and have a final assessment score of 85 or better. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ctap

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume
2. A completed Assessment Questionnaire
3. SF-50:
Current and former Federal employees - Notification of Personnel Action (SF-50) showing proof of status. This must include your position, title, series, grade, step, tenure, type of service (competitive or excepted), career status (career or career conditional), the highest full performance level (FPL or highest promotion potential) of held position(s), and time-in-grade eligibility. You may need to submit more than one SF-50. No award SF-50 will be accepted.
4. Performance Appraisal:
Current and former Federal Employees - If you are applying as a merit promotion candidate you must submit a recent completed and signed annual performance appraisal. Applicants with current Federal status are required to submit their most recently completed annual performance appraisal (dated within the past 18 months) which identifies the employee's official rating of record, signed by the supervisor, or a statement advising why the performance appraisal is unavailable. A performance plan is not an acceptable substitute. If the applicant fails to provide a copy of the performance appraisal, or a statement advising why it is unavailable, the applicant will be removed from further consideration.5. Other supporting documents:
- Veterans Preference Documentation, if applicable
- College transcript(s), if qualifying based on education, if applicable
- Any certifications as required under the Qualifications section
- Any other supporting documentation required for verification as described in the announcement.

Veterans - If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records/get-service-records.html For more information on Veteran Authorities, consult the Vet Guide at: http://www.opm.gov/employ/veterans/html/vetguide.asp

Note: Multiple selections may be made from this announcement. Salaries above are an approximation. Recruitment incentive may be authorized.

Active Duty Service Members-You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service under honorable conditions no later than 120 days from the date the certification is signed. Enlisted Record Briefs and military identification do NOT qualify as official documentation.

Selective Service Information: https://www.usajobs.gov/Help/working-in-government/fair-and-transparent/selective-service/

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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