Correspondence Management Analyst

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 23, 2020
Closes
Oct 31, 2020
Hours
Full Time
Duties

Summary

The Civil Rights Division (Division) is a key component of the Department of Justice and fulfills a critical mission in upholding the civil and constitutional rights of all individuals, including some of the most vulnerable members of our society.

This position is located in the Correspondence & Records Management Unit (C&RMU), Office of Facilities, Correspondence and Records (OFCR) in the Administrative Management Section (ADM), Civil Rights Division (Division or CRT).
Learn more about this agency

Responsibilities

  • Duties include but are not limited to the following:
  • Reviews correspondence, such as memoranda reports, administrative and/or operational documents, program materials, etc., for compliance with agency policies, guidelines, and practices.
  • Monitors automated tracking systems to ensure assignments are distributed efficiently and responses from component personnel are handled expeditiously.
  • Provides technical assistance on correspondence complaint procedures to personnel in the areas of referrals, responses formulation and preparation.
  • Forwards complaints to the appropriate venue for response, investigation or legal action.
  • Prepares periodic reports of the volume and status of controlled correspondence to ensure that an organization is current and timely in its handling and closeout.
  • Prepares controlled correspondence reports and spreadsheets for various sections of an organization.


Travel Required

Not required

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

  • Must be a U.S. Citizen.
  • Must pass a pre-employment security investigation and drug screening.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).
  • May be required to successfully complete a one-year probationary period.
  • You must meet all qualifications by the closing date of this announcement.


Qualifications

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the respective grade level(s) in which you are applying:

GS-11

Specialized Experience:
You must have at least one year of specialized experience equivalent to the GS-09 level in the Federal service that included: 1) assisting in the review of submitted complaints, reports and official correspondence relating to alleged and interpreted civil rights violations; 2) monitoring an automated correspondence tracking system to ensure assignments are distributed efficiently; 3) forwarding complaints to the appropriate contacts for response, investigation or legal action; and 4) assisting in the preparation of reports analyzing efficiency and effectiveness of controlled correspondence programs. (Must be reflected in resume.)

OR

Education:
Possess a PhD. or equivalent doctoral degree or three full years of progressively higher-level graduate education leading to such a degree in a field of study directly related to the position that provided the knowledge, skills, and abilities necessary to do the work. (Must submit transcripts.)

OR

Combination of Education and Experience:
Possess a combination of graduate level education and specialized experience to qualify me for this position. Only graduate education in excess of two full years (i.e. 36 hours) may be used to qualify. (Must submit transcripts and be reflected in resume.)

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s)

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ctap

Active Duty Service Members-- You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the certification is signed. Enlisted Record Briefs and military identification do NOT qualify as official documentation.
Although veteran preference points are not assigned under category rating procedures, veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified. In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest quality category (i.e. Best Qualified).

Note: Multiple selections may be made from this announcement.
Recruitment incentive may be authorized.

Selective Service Information: https://www.usajobs.gov/Help/working-in-government/fair-and-transparent/selective-service/

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified.

Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
Highly Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job;
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which only those names will be initially certified). Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
  • Attention to Detail
  • Oral Communication
  • Planning and Evaluating
  • Technology Application
  • Writing


Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1.Your Resume
2. A completed Assessment Questionnaire
3. Other supporting documents:
- Veterans Preference Documentation, if applicable
- College transcript(s), if qualifying based on education, if applicable
- Any other supporting documentation required for verification as described in the announcement.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date, 11/03/2020.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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