Jr. Desktop Technician

Employer
ASSYST
Location
Towson, MD
Posted
Oct 22, 2020
Closes
Oct 31, 2020
Ref
1319699213
Hours
Full Time
ASSYST is looking for a Junior Desktop Technician to work from our client location in Towson, MD Background Position will assist in the replacement and installation of PCs and peripherals at various Baltimore County Government agency locations as the county continues migrating from Windows 7 to Windows 10. Will also include post-move troubleshooting and support. Duties and Responsibilities Provides telephone, remote control and in-person support to users in the areas of file management, standard Windows OS, and various desktop applications. Serves as 2nd tier support for troubleshootingrepairing hardwaresoftware PC and printer problems. Replace and install hardware as necessary. Responsible for updatingtickets in the Cherwell ticketing application following all established procedures and protocols. Provides technical support, one on one training, and guidance to agency management and computer users. Provide technical support and guidance to other Desktop Technicians. Has good working knowledge of networking principles. Physical and Environmental Conditions This position requires a valid driverrsquos license and occasional use of personal vehicle. This position includes walking, standing, and lifting of 50 pounds, and the operation of office equipment. Duties will include respondingupdating Service Tickets for software and hardware support, while ensuring the PC meets standard software configuration. Must be able to install and support PGP encryption, setup and support of laptops projectors for meetings. Must be able to perform inventory of laptops and desktops in advance of Windows 10 deployments. Must be able to work well independently, provide own transportation and possess excellent communications skills to provide progress updates and present themselves in a professional manner to our internal customers. Must have past experience as a Desktop Technician working with Windows 7 and Windows 10 in a large enterprise environment. Must strictly adhere to HIPAA and security regulations.Job Requirements Minimum QualificationsSkill Sets 1 Year experience as a Desktop Technician, proficient in Windows 7 and Windows 10 Preferred QualificationsSkill Sets 3 yearsrsquo experience as a Desktop Technician proficient with Windows 7, Windows 10, Microsoft Office, Lenovo Computerslaptops, HP Printers, A+ Certification and past experience with PGP or other enterprise encryption software ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.