Program Specialist (Technology), CG-0301-13

Washington, D.C
Oct 22, 2020
Oct 29, 2020
Program Manager
Full Time


This position is located in the Corporate University of the Federal Deposit Insurance Corporation (FDIC). Corporate University is the learning and development arm of the FDIC, developing, managing, and supporting the Corporation's mission and business objectives through the use and implementation of technology for high quality, cost effective training and education.

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The Program Specialist (Technology) has primary responsibility for providing Corporate University with technical support and management in the areas of learning technology, analysis/reporting, and website management. The incumbent serves as Corporate University's focal point for recommendations, technical advice, deployment, and maintenance and management of software applications and hardware used for various aspects of course development and delivery. This position is located in Corporate University, Educational Support Services (ESS). ESS provides resource management, technology, and consulting expertise that enables Corporate University to deliver innovative and effective learning solutions.

Major duties:

- Provide Corporate University with technical support and management in the area of learning technology.

- Administers Corporate University's SharePoint site and participates in FDIC SharePoint governance activities to establish and manage collection structure and appropriate permission controls in accordance with corporate governance documents and best practices.

- Initiates and manages the implementation of technologies to support greater interactivity in the classroom and/or distance learning.

- Provides Corporate University with technical guidance and recommendations in classroom technology, audience response systems, videos, and media.

- Implements technical solutions increasing operational efficiency and streamlining processes.

- Develops technical solutions to meet business challenges in accordance with corporate standards.

- Uses SharePoint to streamline business process, including the use of automated workflows for digital approval process, routing and task assignment.

- Analyzes and evaluates changes in new information technology trends and assesses and advises regarding impact on division business and information systems needs.

- Develops and produces various technical reports and analysis for senior management including data mining from information systems, tracking relevant statistics over time.

- Reviews and approves, or make recommendations regarding website content with Corporate University management to determine areas that needs updates.

- Serves as point of contact regarding all matters pertaining to the management of CU information placed on the FDICs Internet and Intranet.

- Manages ongoing compliance with FDIC Internet policies and procedures and section 508 of the Rehabilitation Act.

- Primary contact for coordination and liaison with the Division of Information Technology and other FDIC offices to establish policy and best practices for website maintenance and management.

Travel Required

Occasional travel - Occasional Travel

Supervisory status

Promotion Potential


Conditions of Employment

Registration with the Selective Service.

U.S. Citizenship is required.

Employment Conditions.

Completion of Financial Disclosure may be required.


Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .

To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Specialized experience is defined as experience in providing technical recommendations for operational efficiency, leveraging data analytics/reporting and learning technology to address business requirements and challenges, and administering an enterprise-wide web-based collaborative platform.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 "well qualified" for this position. For more information, Click Here .


There is no substitution of education for the experience for this position.

Additional information

Applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities ; and veterans eligible for a VEOA appointment .

Please note: there will be one selection made for the Dallas, Texas or Washington, DC location.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

1. Knowledge of the principles of learning technology and their application to courses and learning objectives to meet learning objectives and improve learner experiences.

2. Knowledge of SharePoint and ability to use functionality, including file management and collaboration tools, in support of a training organization.

3. Skill in oral and written communication through the exchange of information and ideas.

4. Skill in troubleshooting and testing a wide range of technical issues with computer software and hardware used for developing and delivering training programs.

5. Skill in analysis, data mining, analytics, and reporting to identify trends, recommend program improvements, and support executive decision-making.

6. Knowledge of the principles of website design, structure, organization, maintenance to effectively meet client's needs regarding learning and development opportunities.

You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here . You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' eligibility.

SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefit. THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here , and for more information on this special appointing authority, click here . Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.

INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here .

CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). If reinstatement eligible include your Career/Career conditional SF-50. To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion. A letter from your current agency certifying completion is acceptable documentation.

FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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