IT Data Center Operations Specialist Description: ACCOUNTABILITIES Periodic inspections of assigned data centers to ensure policies are being upheld Responsible for floor space allocations and related rack and rack peripheral infrastructure build out to accommodate hardware installations and moves Responsible for generating and communicating Data Center metrics Responsible for management of data center operations owned inventory Communicates provisions of data center policies and standards to the corporation and facilitates customer understanding of processes and procedures Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability. RESPONSIBILITIES Team/project leader on one or more initiatives or projects Play a proactive role in developing and applying new approaches to data center management Provides limited guidance and leadership to lower level team members; develops and conducts technical training programs Supports multiple activities related to the Data Center infrastructure Performs data analysis and provides recommendations in presentation format in support of IT projects Evaluates implemented solutions and practices, identifies opportunities and recommends solutions for continuous improvements Performs a variety of complex tasks with regards to the development of processes, procedures, automation tool implementation, and deployment of software tools Relies on experience and judgment to plan and accomplish goals. Maintains up-to-date knowledge of information systems technology Works with users, cross-functional technical staffs and all levels of management to translate requirements into documented processes and procedures Acts as liaison with other cross-functional groups and management personnel to ensure accuracy and timeliness of production and non-production activities Provides operational support for data backups and specific software products and tools deployed within data center Job Description Roles and Responsibilities: This position is essential in supporting internal departments as well as external customers, with the installation of hardware, cabling, and other duties, such as oversight of the DC facilities, while meeting or exceeding industry guidelines and standards. Roles and responsibilities include but are not limited to: - The installation and integration of cabinets, PDU's and peripherals (power cables, extensions, etc.) - The installation of servers, storage devices, network gear and other hardware - Performing fiber and cable assembly and installation and testing - Troubleshooting hardware failures - Performing hardware upgrades - Providing remote hands for break/fix support, including on-call service - Participating in emergency and preventative maintenance windows and conference (bridge) calls during outages - Prioritizing, working on and completing assigned tickets (change requests, service requests, tasks, incidents, etc.) - Performing vendor and customer escorts - Assisting with data center audits and completing all required documentation - Performing equipment inventories - Completing walk-through's and performing audiovisual inspections; identifying and promptly addressing any potential issues - Identifying, completing and tracking projects, tasks and action items that are assigned, by following existing workflow processes and procedures based on industry standards Main Business Objectives: To ensure 100% uptime of the data center facilities To meet all compliance requirement and pass all audits, including but not limited to; SSAE16, SOX, PCI, FedRAMP, FISMA, HIPAA To meet or exceed expectations and SLA's in all customer ManpowerGroup is an Equal Opportunity Employer (EOE/AA)