Program Analyst (District of Columbia Court Agency Employees Only)

Washington, D.C
Oct 21, 2020
Oct 22, 2020
Full Time


The Program Analyst position is located in the Office of the Register of Wills of the Probate Division and provides assistance with strategic and tactical program analysis. The incumbent will serve as an evaluator and adviser to management on the effectiveness and efficiency with which Probate carries out assigned programs and functions in compliance with applicable court and division policies, court rules, business processes and standard operating procedures.

Learn more about this agency


  • Participates in the development, implementation, and on-going maintenance of the case management system as well as the attendant catalog of training materials, standard operating procedures, desk aides and built-in Help content needed by division staff to successfully function under a new system.
  • Participates in the Probate Division's strategic envisioning and assist with the design and execution of projects launched to achieve the DC Courts' strategic vision.
  • Identifies, acquires and evaluates the data needed to analyze and evaluate (on a quantitative or qualitative basis) the effectiveness of line program and judicial operations in meeting established goals and objectives.
  • Keeps informed on procedures, policies, directives, etc. pertaining to courtroom operations and processing in the case management system, and obtains needed information, clarification or decisions from supervisor.
  • Assists in analyzing new or proposed legislation, rules, or process to determine impact on operations.
  • Identifies and integrates internal and external program, policies, procedures, and systems and providing recommendations and implementing solutions that increase effectiveness and efficiency within the Division.
  • Assists with the development and updates of division standard operating procedures, e-Learning modules and training content including the orientation and training of new staff; assists in the planning, development, and organization of training programs when new procedures and policies are instituted pertaining to division operations.
  • Serves as a representative in court-wide and division working groups and committees.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)

All required documentation must be received by the closing date of the announcement.


MINIMUM QUALIFICATIONS: A high school diploma or GED certificate plus seven (7) years of administrative experience which includes two (2) years of computer experience in a Windows environment.


A bachelor's degree plus three (3) years of administrative experience which includes 2 years of computer experience in a Windows environment and one (1) year of Program Analyst or Business Analyst experience or equivalent

Education can be substituted for experience.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.


To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here:

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit:

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

The safety of DC Court employees, contractors and the public is a top priority. In compliance with the guidelines published by the Center for Disease Control and Prevention, the Courts has maximized its telework flexibilities. The ability and readiness for employees to telework impacts operational requirements and capabilities. This includes having a personal computer, tablet or mobile device which is not shared with secure internet connectivity.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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