Advanced Medical Support Assistant (AMSA)

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 21, 2020
Closes
Oct 27, 2020
Hours
Full Time
Duties

Summary

The incumbent serves as a Advanced Medical Support Assistant (AMSA) and performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.
Learn more about this agency

Responsibilities

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VAW Medical Centers, private health care providers and other agencies (e.g. coordinate communications during the inpatient to outpatient discharge; communicate with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines, adjusts the flow and sequence of the work to meet team and patient needs , and maintains patient contact to reinforce the plan of care.

The duties of the Advanced Medical Support Assistant (AMSA) includes, but not limited to the following:
  • Encourages self-help solutions and enters appropriate comments in electronic health care record.
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray, lab work).
  • Manages electronic wait list to verify and validate accuracy and resolve issues.
  • Participates and provides input to resolve problems on operational issues or procedures in team meeting.
  • Performs all follow-up actions, participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
  • Evaluates patient information and clinic schedule lists to determine whether patient is vested.
  • Conducts overview of current, new and over the counter medications with patient in preparation for visit with provider.
  • Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in community) and brings to the attention of the provider.
Work Schedule: Shift Work; Tour of Duty: 7:30am - 4:00pm, 8:00am - 4:30pm, 11:30pm - 8:00am
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Occasional travel is required.


Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
    Experience and Education:
  • Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • One year above high school; OR
Equivalent combination of experience and education listed above.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

GS-6: One year of experience equivalent to the next lower grade level. In addition, candidates must also demonstrate the following knowledge, skills, and abilities:

1. Ability to collaborate and communicate with a wide range of medical clinician across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administration functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

NOTE: These knowledge, skills, and abilities must be supported in your resume.

References: VHA Handbook 5005, Part II, Appendix G45

The full performance level of this vacancy is GS-6.

Physical Requirements: Light lifting, under 15 pounds, light carrying, under 15 pounds, light carrying, under 15 pounds, reaching above shoulder, use of fingers, walking 1 hour, ability for rapid mental and muscular coordination simultaneously, hearing (aid permitted), working closely with others, working alone.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Application for Associate Health Professions, VA Form 10-2850c
  • Resume
  • SF-50/ Notification of Personnel Action


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search . Required at the time of application.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • OF-306
  • Application for Associate Health Professions, VA Form 10-2850c
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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