Program Manager

Laytonsville, Maryland
Oct 21, 2020
Nov 25, 2020
Program Manager
Full Time

Program Manager – Safe Havens Veterans Affairs

At MCCH you will work in collaboration with passionate and talented colleagues dedicated to ending homelessness in Montgomery County.

MCCH fosters a supportive and inclusive work environment that celebrates diversity. Staff members, advocates, and partners from different races, nations of origins, ethnicities, genders, gender identities, sexual orientations, ages, physical abilities, socio-economic backgrounds, and beliefs work together to find solutions to the complicated issue of homelessness in Montgomery County. We believe that diversity in all dimensions strengthens the innovative thinking essential to achieving our vision of creating a community where everyone has a safe, stable, and affordable place to call home.

General Description: Works with homeless, mentally ill, and dually diagnosed Veterans in a first-step housing program. Provides an overall support system structure for the clients in the Veterans Affairs (VA) Safe Havens Program and assists Veterans to obtain housing by referring them to local agencies and VA centers for vocational, educational, and health and human services. Directly supervises VA Safe Havens Case Manager and House Manager and provides guidance on the overall operations and management of the VA Safe Havens under the direction of the Senior Programs Officer.

Essential Duties and Responsibilities:

· Supervises House Manager and Case Manager in the performance of their duties; completes ongoing performance plans as needed and administers annual performance evaluations. Assists House Manager with operational tasks and staff coverage issues as needed.

· Provides guidance to staff on clinical issues.

· Assists the Senior Programs Officer (SPO) with overall operations and program services provided at the VA Safe Havens; represents the SPO, when necessary, in his/her absence.

· Provides staff training, as appropriate.

· Assesses clients’ needs and appropriate services and assists in implementing service plans. Provides the VA Health Care for Homeless Veterans (HCHV) staff an individualized services plan within three days of admission and discharge summary within three days of discharge.

· Maintains an active caseload of clients who need intensive case management.

· Provides a wide variety of client services such as counseling, providing referrals and resources, and providing life skills training to clients such as: managing a budget, diet, health maintenance, legal issues, monitoring medication, and ensuring clients are safe and secure. Applies for entitlement benefits and provides transportation services for clients to scheduled medical and/or social services appointments.

· Monitors client progress in substance use recovery and mental health status; collaborates with treatment providers to address crises, relapse and harm reduction strategies as needed.

· Participates in meetings with service providers including physicians/psychiatrists to help resolve conflict and to monitor progress and communicates regularly with staff psychiatrist.

· Coordinates prescribed medications for clients including arranging refills with pharmacy, picking up refilled and new medications, addressing pharmacy insurance coverage issues, and assisting clients in filling medication trays weekly.

· Maintains client files and active resource files.

· Provides documentation to the VA HCHV staff of services provided to each Veteran on a monthly basis, outlining quality and effectiveness of services provided no later than the tenth day of each month.

· Collaborates with the client and HCHV staff to conduct treatment and discharge planning reflecting a team assessment of health, social and vocational needs, and the involvement of Veteran's family and appropriate community resources in resolving problems and setting goals.

· Conducts psycho-social assessment and maintains all pertinent program paperwork.

· Completes client data for reporting purposes including accurate and complete data in the Homeless Management Information System (HMIS) - Service Point.

· Complies with VA reporting and data collection system requirements.

· Coordinates for Veterans to work towards transitional or permanent housing within six (6) months of admission. Submits the required extension paperwork for any stay beyond six (6) months for approval by the VA.

· Participates in annual homeless events sponsored by the VA Maryland Health Care System and or the DC VA Medical Center, i.e., local Stand Down events.

· Assesses clients in crisis and resolves conflicts. Develops interventions to resolve problematic behavior of clients.

· Leads regular staff and house meetings.

· Participates in weekly peer supervision with Safe Havens Case Managers and the SPO.

· Acts as representative of MCCH in collaboration with other service providers.

· Remains available for on-call emergencies and to address incidents in emergency situations.

· Consults with SPO on clinical, administrative, and programmatic issues.

Required Knowledge, Skills, and Abilities:

· Master’s Degree in human services related field with clinical licensure. Minimum of five years of experience in social and human services or related field. Will consider combination of qualifications equal to educational and work experience.

· Supervisory experience.

· Hands-on experience in social and human services field dealing with diverse populations.

· Knowledge of principles, methods and procedures of case management.

· Knowledge of principles, methods and procedures in handling addiction and dually diagnosis populations.

· Ability to negotiate and maintain positive relationships with co-workers and clients.

· Advocate for homeless population.

To Apply:

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