Duties

Summary

TOUGH WORK. VITAL MISSION. Challenge yourself! You have the power to help combat drug trafficking. Be a part of DEA! It's tough work, but a vital mission. Whatever your background or expertise, your work at DEA will be tremendously rewarding because it will have a daily impact on national security and the quality of life of all Americans.

Learn more about this agency

Responsibilities

These positions are located in The Operational Support Division (SC) Information Systems Division (SI) Fusion Center IT Support Section (SIW) Technical Support Unity (SIWT) Arlington, Merrifield, and Sterling, VA,
The incumbent will perform the following duties:

• Analyzes system performance of new and existing equipment to improve systems and network configurations.
• Serves as IT security officer for systems that impact programs implemented on a national basis.
• Resolves hardware/software interface and interoperability problems.
• Develops or interprets policy and procedural controls covering physical security, application and data security, system software security, contingency planning, compliance with personnel clearance procedures, security education and training and contractor security.
• Establishes risk-management procedures and ensures that risk-management techniques are applied to all new or modified computer applications.
• Plans and coordinates agency-wide implementation of process improvement methods and concepts to improve the quality of software products.
• Provides expert evaluation of the requirements, analyzes alternatives, and recommends technical solutions relating to the complete life cycle for information systems and information system components.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Must be a U.S. Citizen
• Must be able to obtain and maintain a Background and/or Security Clearance
• Males born after 12-31-59 must be registered for Selective Service
• Drug testing designated position
• Successful completion of an one-year probationary period is required (unless already completed).

Qualifications

GS-12: Must have one (1) year of specialized experience equivalent to at least the GS-11 Federal grade level performing the following duties; resolving hardware/software interface and interoperability problems; planning or scheduling the installation of hardware, operating systems or applications software; diagnosing and resolving problems in response to customer inquiries, and assisting with the development of IT customer support policies and procedures; and establishing risk management procedures to all new or modified computer applications.

GS-13: Must have one (1) year of specialized experience equivalent to at least the GS-12 Federal grade level performing the following duties; developing solutions to hardware/software interface and interoperability problems; planning or scheduling the installation of hardware, operating systems or applications software; diagnosing and resolving problems in response to customer inquiries, developing of IT customer support policies and procedures; and managing operating system environments such as Windows or Unix/Linux.

Competencies: Your qualifications will be evaluated on the basis of your level of competencies in the following areas:

• Attention to Detail
• Customer Service
• Information Systems/Network Security
• Information Technology Architecture
• Information Technology Research and Development
• Oral Communication
• Problem Solving

Education

This job does not have an education qualification requirement.

Additional information

Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Additional vacancies may be filled from this vacancy announcement.

A recruitment incentive may be authorized

All non-DEA applicants must complete a drug use questionnaire. Applicants who are found, through investigation or personal admission, to have experimented with or used narcotics or dangerous drugs, except those medically prescribed, will not be considered for employment with the Drug Enforcement Administration (DEA). Exceptions to this policy may be made for applicants who admit to limited youthful and experimental use of marijuana. Such applicants may be considered for employment if there is no evidence of regular, confirmed usage, and the full-field background investigation and results of other steps in the process are otherwise favorable. Compliance with this policy is an essential requirement of the position.

It is highly suggested that you complete the Drug Questionnaire form when submitting your application package. However, if you do not complete and submit this form with your application package, it will not disqualify you from the application process. You will be asked to complete the Drug Questionnaire form before extended a conditional offer. Click here to access the Drug Questionnaire.

To submit your completed Drug Questionnaire please follow the instructions for uploading in the "How to Apply" section of this announcement.

Click the below links for additional information.

Interagency Career Transition Assistance Program (ICTAP)

Career Transition Assistance Plan (CTAP)

How to Claim Veterans' Preference

Selective Service: MALE APPLICANTS BORN AFTER 12/31/1959 must certify prior to job offer that they have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

EEO Policy Statement

Reasonable Accommodation Policy Statement

In accordance with 5 CFR 2635.704, applications will not be accepted in postage-paid Government envelopes.

The Drug Enforcement Administration participates in the USCIS Electronic Employment Eligibility Verification Program ( E-Verify ). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.

If you experience technical issues with completing your online application, you may review online help resources or submit a ticket to the Help Desk by accessing the 'Help Center' (upper-right of your screen, next to the question mark icon).

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualification requirements must be met by the closing date of this announcement. Only experience and education obtained by the closing date of this announcement will be considered. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site .

Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories; Best Qualified, Highly Qualified, or Qualified. Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligible.

Although veteran preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified. In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest quality category(i.e. Best Qualified).

Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Required Documents

Failure to provide all required documents and information requested by the closing date will result in your application not receiving full consideration.

To apply for this position, you must submit a complete Application Package which includes:

Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.

Required Documents:

• Resume

Other supporting documents:

• Cover Letter, optional
• College Transcript(s), if qualifying based on education
• Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
• Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

Transcripts: For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you must submit a copy of your official transcripts or an unofficial transcript of college courses which includes course title, semester/quarter hours, and grade/degree earned.

NOTE: Please ensure that your resume contains the basic information outlined in the Applying for a Federal Job guide.