Customer Service Representative
Teleservice Representative - Immediate Opening One of my top clients are seeking a Teleservice Representative (Call Center) - These are immediate openings and they are looking for submissions by Friday Sept 25 th Location: Fairfax, VA Duration: 5-6 months contract Hours: See Below for Details Pay: $17hr Training Schedule : M-F 7:30 am - 4 pm (TRAINING IS 5-6 WEEKS: 7:30-4pm M-F) Dress Policy: Business causal/No sneakers. Job Description Receives phone calls and verifies identity and eligibility of callers. Understands members' request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member's Health Care Team. Uses defined scripts per members' symptoms, following its directives for disposition and documents in the medical record according to established workflow. Transfers calls to medical advice nurse or other departments when indicated or directed by script. Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information. Schedules follow up appointments for providers. Opt members in for appointment SMS text reminders. Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed. Assists members to select a personal provider and pre-enrolls callers as needed. Makes changes to callers' address, medical center, or other demographic information as needed. Makes outbound calls and receives calls to/from new members and new Medicaid members to onboard them as a new to Kaiser Permanente. Schedules video conferencing appointments and provides technical support for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician. Performs other related duties as directed. Basic Qualifications 35 wpm One (1) year of experience in a high volume customer service capacity required. One (1) year of experience answering high volume telephone calls in a professional setting (20-30 calls per day). High School Diploma or equivalent required Attendance - No time off during training - 5 to 6 weeks of training Questionnaire and typing test - Must be submitted with Resume Candidates must pass typing test of 35 wpm No Interviews 1 7a-3:30p Sun,M,Tu,W,Th 2 8:30a-5p Sun,M,Tu,W,Th 2 9a-5:30p Sun,M,Tu,Th,F 2 10:30a-7p Su,M,Tu,W,Th 2 5:30a-2p M-F 1 7a-3:30p M-F 2 8a-4:30p M-F 2 8:30a-5p M-F 2 10:30a-7p M-F 2 8:30a-5p M,Tu,W,F,Sat 2 9:30a-6p M,W,Th,F,Sat 1 10a-6:30p M,Tu,W,Th,Sat 1 7a-3:30p M,Tu,F,Sat,Sun 2 8:30a-5p Tu-Sat 1 10:30a-7p Tu-Sat 9 7a-3:30p M-F 6 8a-4:30p M-F 7 9a-5:30p M-F 9 10:30p-7p M-F To discuss this opportunity please submit your resume to Jaleel Filmore! Email: About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888- - or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.