Business Analyst - Junior
Harmonia Holdings Group, LLC, an award-winning federal government contractor, has an exciting opportunity for a Help Desk Technician to join our team in McLean or Blacksburg, VA. The ideal candidate will be experienced in interacting with end-users and assisting with help desk calls and user access requests. To perform this job successfully, an individual must possess the knowledge, skills, and abilities listed meet the education and work experience required, and must be able to perform each essential duty and responsibility satisfactorily. Other duties, in addition to the below, may be assigned as necessary to meet business needs. Essential Job Functions Answer and log telephone or email inquiries from end-users. Troubleshoot application problems. Recognize and escalate issues in a timely manner. Follow-up with customers to ensure issues are resolved. Log detailed call activity. Review, process, and log system access requests. Communicate with authorizing officials and end-users for access requests. Minimum Required Qualifications Employer-based sponsorship is not available for this position. Four-year college degree or at least 2 years of experience working as a Help Desk Technician. 2 - 3 years of experience working on IT projects as a Help Desk Technician. The ability to obtain and maintain a Public Trust clearance with the Federal government Knowledge, Skills, and Abilities Excellent written and verbal communication skills. Exceptional problem solving, communication, and interpersonal skills, along with excellent customer service skills and the ability to work in a team environment. Strong attention to detail. Ability to work in a fast-paced Agile environment. Flexibility to work different shifts. MS Office Suite. Preferred Skills Team Foundation Server (TFS). SharePoint Experience with or understanding of business analysis and requirements gathering. ITIL v4 certification. Harmonia has been on the Inc. 5000 list of fastest-growing companies in the United States for 10 years and has been named a Virginia Chamber of Commerce Fantastic 50 company for the last two years. We are a Northern Virginia Technology Council Tech 100 company and a Great Place to Work-Certified organization! Every bit of our success is the result of a team of incredibly talented, dedicated, and hard-working professionals who are the heart and soul of Harmonia! At Harmonia, we are pleased to offer competitive compensation and a dynamic, productive work environment. Benefits include employer-paid medical, dental, vision, and life insurance options gymwellness reimbursement 401(k) matching 501(c)(3) donation matching paid holidays generous paid time off training reimbursement and an Employee Assistance Program. Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for andor perform the essential duties of the job.