Job DescriptionThe safety of our customers, communities and team members is our first priority, so we are implementing continuous enhanced cleaning and safety protocols based on guidelines provided by the CDC and US government.Havertys provides masks and protective equipment to all employees and works to maintain social distancing practices in the workplace to ensure safety amongst our team members and Customers.SUMMARYAssist manager with any and all duties, and act in his/her place when he/she is not presentESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.* Must be able to produce a level of sales required by management and Havertys policy by serving customers, selling products, and performing all duties required of a Sales Associate.* May assist in sales training of sales staff* May supervise the sales department and hold sales meetings. Follow-up prospecting and scheduling* May communicate with inventory control and assist in ordering* May perform code changes on floor to include retagging merchandise* May oversee customer service and handle difficult complaints* May oversee display of floor and supervise merchandise on and off floor* May assist in moving furniture around the showroom floor* May help sales associates close sales* May assist with credit applications and credit memos* May assist manager in personnel matters and discipline* May assist manager with advertising plans and help to execute them* May assist manager with merchandising, customer service, office duties, delivery operations and schedulingYou may occasionally be required to perform the duties listed below as needed:* Prepares bank deposits and daily closing summary* Maintains an organized and secure office environment* Answers incoming calls* Reviews the Unconfirmed sales for the next 8 delivery days.* Processes customer sales and account transactions.* Handles customer complaints, opens store notes, and follows up on existing customer service tickets* Works the Expected Deliveries to ensure sales are completed and schedules deliveries as needed.* Runs and works the daily reports.* Communicates with Havertys Credit Services for account requests and follow-upJob RequirementsREQUIREMENTSEducation and/or ExperienceHigh school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.Other Qualifications* Must have sales and furniture knowledge.* Computer literacy required with Microsoft Office experience preferred.* Must be detail-oriented and excellent communication skills.* Must be able to follow oral and written instructions* Must be able to work independently while using discretionPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move more than 20 pounds.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThis job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his/her supervisor.Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.Nearest Major Market: Washington DCJob Segment: Branch Manager, Merchandising, Manager, Advertising, Management, Retail, Customer Service, Marketing