Ambulatory EHR Manager

Gaithersburg, MD
Oct 19, 2020
Dec 07, 2020
Full Time
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

The Ambulatory EHR Manager manages and oversees the EHR Ambulatory team responsible for the management of all instances of ambulatory EHRs serving AHC. This role owns the relationship with the EHR vendors and is responsible for the availability and performance of the EHR platforms, as well as the growth and improvements of the platforms over time to most effectively serve AHCs clinical and financial needs of ambulatory services.

Principle Duties and Responsibilities:
• Manages the EHR Ambulatory team including the EHR Analysts, the Ancillary Applications Analysts and the Revenue Cycle Management Analyst to ensure operational tasks are completed in a timely manner for all EHR instances
• Plans growth of the Ambulatory EHR platforms (ECW and HomeCare HomeBase) and integrations to meet growth and needs of the business by maintaining current knowledge of EMR and working collaboratively with leadership on system enhancements, modifications, and corrections to meet clinical, financial, and regulatory needs of AHC
• Ensures availability and performance standards of the EHR systems, manages system maintenance including upgrades, packages (service, exception and content), patches, and reviews all release notes, and coordinates troubleshooting/resolution of complex issues with EHR vendors and other 3rd parties within the framework of ITIL principles and in alignment with other IT services
• Manages relationship with EHR Vendors for strategy and product roadmap and tracks technology changes with remote hosting vendor and plans upgrades and implementations to maintain current platform
• Provides support and assistance to end users to ensure all requests are heard and processed, and serves as escalation point for customers on Service Requests and Problem Tickets as needed to ensure customer satisfaction
• Documents and describes workflow, processes and standard operating procedures relating to current environments and identifies, documents, and escalates issues and/or opportunities for improvement to leadership and management of knowledge base
• Leads proactive approach in maintaining system performance through use of monitoring tools and logs and participates in on-call 24/7 rotation for support
• Leads the change management process to ensure controlled system modifications, patient safety and operational efficiency by leading change control meetings and processes, and coordinating changes to the ticket application for ambulatory applications

Required Competencies:
• Fast response to multiple, competing priorities while providing excellent service in high stress situations
• Effective and proactive communication, self-driven and independent with attention to detail while being highly organized, and a critical thinker with a positive attitude
• Ability to work well in team-based management approach with excellent interpersonal skills
• Ability to assume responsibility and exercise authority over assigned work functions and while demonstrating excellent analytical and problem-solving skills
• Solid understanding of HIPAA, ambulatory EMR technologies, applications and integration capabilities with a working knowledge of clinical and financial workflow
• Seeks opportunities for learning and improvement
• Ability to articulate ideas to both a technical and a non-technical audience
• Ability to motivate in a team-oriented, collaborative environment

Education and Experience:
• Bachelor's degree in the field of healthcare, computer science, information technology
• 10 years of experience in EHR Ambulatory environment
• 10 years of experience supporting IT organizations in a customer facing support role
• 10 years of experience working in the healthcare industry
• 5 years of Management experience
• Knowledge of Interface and Interoperability standards

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered or contact for more information.

Work Schedule:


Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.