Sr. Field Service Technician
- Full Time
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account. Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Responsibilities include the optimization and support of complex communication systems. Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test, and document complex communications systems. Provide weekly reports of activities and accomplishments. Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Must have knowledge of RF systems, such as transmitters, receivers, and antenna networks Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access Must have strong self-management skills and "people" skills to work closely with Motorola s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision Must be able to solve customer problems quickly during stressful situations Duties may also include: Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues Continuous training in the latest technologies and troubleshooting techniques Team with engineering, project management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations **Must be able to obtain background clearance as required by government customer** Specific Knowledge/Skills: 2 year associate's in electronics or IT preferred 4+ years of field experience as a Field/System technician. Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment Unique combinations of both multi-site RF communications systems and/or computer/networking skills are required. The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment: Centracom Consoles (Gold Elite, MCC7500, MCC7100) Channel Banks and T1 Circuits Computer IP Networks and Configuration The Candidate must have skills in the use of various communications test equipment including: Communication System Analyzers Ethernet Link test sets T1 Test Sets TIMS (Transmission Impairment Measurement Set) Digital RF Power Meter Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Must have excellent communication skills and always present a professional image. Must have a current, valid driver s license and no traffic violations. Basic Requirements 2+ years as an electronic or field technician / specialist, LMR, RF, IT or networking. Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.