Market Manager, Mobile Operations 1

Employer
The Goodyear Tire & Rubber Company
Location
Rockville, MD
Posted
Oct 15, 2020
Closes
Oct 22, 2020
Ref
1298302879
Hours
Full Time
Location: US-MD-HOME-OFFICE-2436 Goodyear Talent Acquisition Representative: Dayse Regina de Freitas Gallo Sponsorship Available: No Relocation Assistance Available: No Market Manager Mobile Operations Northeast Territory will include: MA, RI, NH, VT, ME, CT, PA, MD, DE, VA, NY, DC, NJ (candidates may reside anywhere within the established territory) Primary Purpose of the Position The Mobile Install division is a new business arm designed to drive e-commerce growth for Goodyear providing mobile tire installation. The Market Manager Mobile Operations is responsible for planning/executing all fleet operations activity (including oversight of equipment, vendor relations and managing daily field technology needs). This position will provide operations leadership (including fleet management, labor scheduling, management of the technician workforce and general operations problem resolution). The incumbent will be responsible for a designated market/geography containing vans domiciled at multiple Goodyear-owned Retail stores Principle Duties and Responsibilities Asset Management: Operate/Manage assigned fleet of vans for designated market. Manage all field technology required for daily operations (including driver phones, point of sale (POS), Information Technology (IT) peripherals, etc.) Ensure that all tire installation equipment in vans is operational and functioning with safety/efficiency. Ensure that vans preventive maintenance schedules are adhered to (includes tire changing equipment/respective tools to support the install process). Perform regular audits to ensure that van graphics are in clean/presentable order. Ensure that van fleet uptime is at optimal levels to drive revenue growth and prevent operational disruption. Regular communication with customer service center. Field Staff Management: Lead the technician workforce - Executing daily installation. Assign drivers to vans/routes (after creating the daily route plans). Route planning (inclusive of technician start/end times and on-time execution of promised delivery window). Manage hiring, training and staffing needs for fleet operations (which may require working with the Retail team to leverage Goodyear capabilities). Manage/Optimize fleet operations costs. Train/Support technicians on new logistics software, mobile technology, etc. Execute/Support all new pilot tests (including new partnerships, operation tests and labor models for mobile installs). Planning: Working closely with the Mobile Program Manager - Ensure that standard operating procedures are executed daily and are being continuously optimized, updated and communicated. Optimization should include key performance indicator (KPI) driven factors (such as customer satisfaction, labor efficiency rates and safety). Partner with Retail Operators to ensure that Mobile Operations/Retail Operations are working effectively (including refining inventory procedures, optimizing van store parking, managing wholesale distributor service levels, etc). Education & Certifications Bachelor s degree in Business Management, Logistics or Operations Management or in lieu of degree (5 or more years of Fleet Management / Operations). Experience Experience in Fleet Management/Operations Experience leading/managing teams (preferably in Field positions) Experience managing company assets Strong experience in hiring/training of personnel Knowledge, Skills & Abilities Entrepreneurial mindset with ability to deliver customer satisfaction results and revenue growth Demonstrated skills in leadership, business planning and operations Ability to manage multiple initiatives and meeting deadlines Excellent Interpersonal skills and ability to build, manage and motivate teams Strong customer-first mindset to deliver world-class service levels #LI-DG1 Goodyear is one of the world s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate . Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330. . . Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information. Job Segment: Operations Manager, Manager, Marketing Manager, Business Manager, Operations, Management, Marketing