The position of Branch Manager requires organizational ability and systematic timing. It requires adequate knowledge of work processes and the requirements for both physical labor and equipment. This position requires capable leadership, tact, organizational skills, and the ability to train and supervise personnel. They must be capable to manage the entire service operation including shop and road assignments, personnel and standards of performance and work output to satisfy customer s service needs. The Branch Manager is responsible for branch profitability. They will provide Unprecedented Customer Service Of the Highest Quality and Personal Integrity. Job Requirements: RESPONSIBILITIES Reports to Company President and maintains a close working relationship with the Sales Department, Finance Department, Rental Department, Parts Department, Shop and Road Technicians and Service Department. These relationships will be maintained with all ToyotaLift branches. Follows and enforces all ToyotaLift Northeast policies and procedures as outlined in the Employee Manual Follows up on service related jobs as required with customers and technicians Handles customer concerns in a timely and professional manner Builds working relationships with customers and continues to build upon existing market for service work Interface with Toyota Dealer Support Personnel including the Warranty Department and ToyotaLift Warranty Administrator to ensure warranty claims are submitted properly and with supporting documentation Responsible for forecasting and budgeting departmental service sales, reviews departmental financials and measures performance data Responsible for the safety of the service technicians and maintaining a clean and safe working environment Supervises the training and development of the service department technicians and the service and rental coordinator, coaches for performance Reviews technician s paperwork and ensures all repair orders requiring CSS attention are forwarded to the appropriate person in a timely manner Works in conjunction with CSS, Parts and Sales staff to accurately quote service labor for repair jobs and advises customers accordingly Recommends purchase acquisitions of new equipment, tools and vehicles Schedules service work according to priority and maintains an orderly flow, including managing Work in Process (WIP) Orders and maintains shop supplies in a cost-effective manner Develops service promotions and advertising Determines staffing requirements, interviews and hires personnel Payroll Management - Approves hours worked by technicians and office employees Monitors, manages and improves work flow processes such as ASEC (After Sales Service Evaluation & Certification), 5S and Kaizen (Continuous Improvement) WORK EXPERIENCE 3-5 Years of Business Management Experience EDUCATION / REQUIRED SKILLS High School Diploma / College Education Computer Skills: Microsoft Excel and Word, Analytical Skills. ToyotaLift will provide training of our business computer system. Ability to Lead and Direct People / Ability to multitask Knowledge of Industrial Equipment a plus Ability Comprehend Technical Specifications WORK CONDITION This position requires the ability to multitask in a fast-paced work environment with a focus on attention to detail. This person must always have safe work ethics . Organizational skills are a must. They are self-motivated and accomplish Company goals by accepting ownership of new and different requests and explore opportunities to add value to job accomplishments.