VTC Technician - Mid - Temporary

Falls Church, VA
Oct 13, 2020
Oct 19, 2020
Full Time
VTC Technician - TemporaryOverview:The VTC Technician is responsible for providing tier 1 and 2 support for development and coordination of meetings/events and video conferencing infrastructure. He/she supports strategic business relationships of DHA staff, vendors, suppliers and internal and external business partners and collaborates with key DHA stakeholders to meet goals and achieve DHA Operations strategic objectives. He/she will interact regularly with each supported team, to assure compliance and identify opportunities for improvement.The VTC technician is expected to demonstrate high level of technical expertise in endpoint configurations for Video Teleconferencing, audio visual periphery. Hardware support, and general client support through ongoing client meetings. This position will require a moderate degree of innovation and conceptualization of moving the domain forward in terms of its IT agility, value and alignment with the business goals and the architectural standards established by management.Qualifications:Education and/or Work Experience Requirements:* Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field (or relevant certifications and additional work experience).* Fully adjudicated Public Trust at a T3* 2+ years related experience.* Excellent computer proficiency (MS Office - Word, Excel and PowerPoint)* Security+ certification* Knowledge of WAN and LAN architectures, MPLS, ATM, OC3, T1, E1, DS3, E3* Working knowledge of utilization of AMX or Crestron control panel* Must possess good hardware, network operating systems and troubleshooting skills* Must possess strong understanding of network and system integration principles* Familiar with Cisco IOS for switches and routers* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practice.Physical Requirements:* Must be able to lift and carry up to 50 lbs* Maintain compliance with all company policies and procedureEssential Duties and Responsibilities:* Support video conferencing solutions for the connectivity of all DHHQ remote offices, technology centers and facilities.* Perform configuration, maintenance, availability and performance activities and assessments of mobile devices and wireless infrastructure (including VPN).* Document all mobility and conferencing solutions and migrate solution and testing to production.* Provide technical guidance and assist customers in formulating solutions for their mobility and conferencing needs.* Perform operating system backups and restores conferencing system.* Maintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisions.* Serve as mentor for new and more junior staff members* Assist in creating training plans, standard operation procedures, diagrams, and documentation as needed.* Support ITIL and CMMI efforts* Cross train with End user support Teams such as the DHA IT Call Center and Desk Side Support.* Coordinate with team to ensure rapid response times and follow-up with customers.* Develop professional working relationship with customer to better understand business needs.* Process customer orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.* Respond to telephone calls, email and personnel requests for technical support.* Document, track and monitor incidents and problems to ensure a timely resolution.* Coordinate and consult with Customer, Engineering, Deskside Manager, vendors and team members to meet customer requirements.* Advise management of potential risks that may have impact on customer base and operating environment.* Maintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisions.About IntelliDyneIntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.