FT Support Lead - 254

Employer
Five Below
Location
Towson, MD
Posted
Oct 17, 2020
Closes
Oct 22, 2020
Ref
1299177130
Industry
Retail
Hours
Full Time
Position Title:Support LeadReports to:Store ManagerClassification:Non-exemptStatus:FTDo you want to work for the coolest brandon the planet? Five Below's where you go to kick-start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teensreallywant, all at $5 and below. And what about our work culture? It's one of the best aroundfilled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you wantto get in on the hype now?Thought so. Check out the position description below and find out if the Support Lead role is right for you!What does the Support Lead do?Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales.How do they do it?As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how!Wow the Customer: Put the customer first and make a difference in people's livesUnleash Passion: Check your ego at the door and do what you say you will doHold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the sameAchieve the Impossible: Set the bar high for self and team and make sure to take risksWork Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the effortsKey Attributes:Customer ServiceOrganizationProductivityAbility to multi-taskFollows DirectionProfessionalismTrainer/Developer/MotivatorCommunicationSales Driver/Goal OrientedsionalismKey Responsibilities:Ensures all associates and managers are Wowing the Customer through personal contact with customersResponsible for achieving CSAT score goals provided by the District ManagerResponsible for leading Front End OperationsTraining the staff on the High Fives of Customer ServiceEnsures that each guest has a fast, friendly, checkoutResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresAssists with Front End OperationsResponsible for performing SM duties in their absenceAssists in supervising all AssociatesAssists in training all AssociatesAssists in coaching all AssociatesAssists in developing all AssociatesReviews all corporate communications and reacts accordinglyPartners with supervisors or corporate office regarding store issuesDrives store sales and controls expensesAssists payroll process and ensures payroll is within budgetAssists in merchandising proceduresAdheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorizes register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresUnloads merchandise from trucksChecks in shipmentsStages merchandise for the sales floorPacks out merchandiseAssists front end and queue merchandisingAssists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense ControlPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock roomThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.Essential Job Functions:Frequently operate cash registerFrequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feetFrequently ascend/descend ladders in order to retrieve and put away stockFrequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floorFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situationsFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandiseMust be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating proceduresMust be able to remain in a stationary, upright position for 80% of the timeMinimum qualifications:High School Graduate or equivalent.College experience preferredMinimum 1 year of management experienceExcellent verbal and written communication skillsAbility to multi-taskCreative thinkingAbility to maintain composure under pressureFive Below is an Equal Opportunity EmployerPosting Number:21184Open Date:08/01/2020Location:Towson, MD803 Goucher BlvdSuite 201Towson, MD 21204Position:FT Support Lead - 254Apply Here.indeedApplyFrameContainer.expanded { z-index: 1000000000; } .btn.apply { height: 30px; }