Client Relations Manager

Ingram Content Group, LSI.
Bel Air, MD
Oct 17, 2020
Oct 28, 2020
Full Time
Benefits: Full-Benefits within 30 days! Includes medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, growth opportunities, and more!Client Relations Manager Duties and Responsibilities100% remote position - Some weekend and after-hours work may be requiredMaking outbound calls to schedule service with customersCustomer serviceAbility to build customer relationship & trustRecognize red flags to relationship with customers through communication with customersDeveloping a business development strategy focused on financial gainArranging business development meetings with prospective clientsDevelop a growth strategy focused both on financial gain and customer satisfactionConduct research to identify new markets and customer needsPromote the company's products/services addressing or predicting clients' objectivesProvide trustworthy feedback and after-sales supportBuild long-term relationships with new and existing customersClient Relations Manager Requirements and QualificationsMust have BS/BA in business administration, sales or relevant fieldProven working experience as a business development manager, sales executive or an excellent customer service representativeExperience in customer support is a plusProficiency in MS Office and CRM software (eg Salesforce)Proficiency in EnglishMarket knowledgeCommunication and negotiation skillsAbility to build rapportTime management and planning skillsBenefits:401(k)Dental insuranceDisability insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planVision insurance