Overview DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 80 countries and interacting with over 38% of the world s population. This kind of growth wouldn t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Responsibilities Your Responsibilities Handle and carefully respond to all inbound and outbound customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding Appropriately communicate with customers, exercising retention efforts if needed Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning Qualifications What We re Looking for 1-year Customer service experience - minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills POSSESS ACTIVE HOME STATE HEALTH INSURANCE LICENSE What We Prefer 6 months Call Center experience and/or sales experience Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills