Systems Engineer (Desktop, Network, Infrastructure and Server Support) Contract-to-Hire - MUST be ou

Doran Jones
Washington, DC
Oct 12, 2020
Oct 20, 2020
Full Time
Doran Jones Inc. is a women-owned Digital and IT Consulting and Services firm that was founded in 2010 with offices in New York, NY and Charlotte, NC. It is backed by a board with a strong track record in financial services and community investment and managed by a world class executive team with extensive experience in Risk, Regulatory Compliance, Capital Markets and all aspects of Information Technology. Clients range from Fortune 100 and 500 banking and financial services institutions to small independently-owned or privately-held companies and corporations across the continental United States. Doran Jones Inc. maintains a flexible and pragmatic consultation approach and aligns resources to operate in a full-service model or staff augmentation role depending upon the client need and preference. The firm operates across the full SDLC and specializes in Agile/SCRUM, Project Management, Business Analysis, Data Analysis and Engineering, Development, Vendor Package Integration, QA, Implementation and Delivery. Doran Jones Inc. is committed to diversity and inclusion and actively recruits veteran, minority and entry-level talent residing in the local communities served. Visit our Doran Jones website to learn more! Systems Engineer (Desktop, Network, Infrastructure and Server Support) Contract-to-Hire Term: Contract-to-Hire (must be our W2 employee/no C2C, sponsorship is unavailable at this time) Target Start Date: October 19, 2020 Rate: TBD 70K to 110K based on experience Location: Washington, DC by Union Square Background Check: Selected candidate must successfully pass a thorough background check The Systems Engineer provides desktop and laptop support to the Institute's end users and is responsible for configuring and maintaining desktop hardware and software applications, and peripherals. Troubleshoot and resolve hardware, software and network wired and wireless connectivity issues, and document all activities in the helpdesk system. Maintain laptops, Virtual Desktops, videoconferencing systems, telephones with routine maintenance. Maintain desktop security and anti-malware applications such as Anti-Virus and system monitoring tools and report any systems that are out of conformance with the Institute's information security management system policies. Expected to operate independently and to be detail oriented and task focused. Ensuring end user satisfaction is top priority. REQUIRED SKILLS AND EXPERIENCE 5 years of experience analyzing and resolving desktop, system, and network issues 5 years of experience working in Help Desk/Tier I and II desktop network support Very strong troubleshooting skills Knowledge of VMware Virtual Center Knowledge of VMWare Horizon View management console Demonstrated ability to develop and implement solutions and push through challenges to ensure success Excellent interpersonal skills; Strong verbal and written communication skills A well-developed understanding of network security best practices and industry best practices Working knowledge of Windows 10, Active Directory, DHCP, DNS, login scripts, GPO's Working knowledge of LAN/WAN/WLAN technologies and protocols with a clear understanding of Windows and TCP/IP networking Working knowledge of Windows server functionality (ie File Server, Print Server) Basic scripting skills (eg PowerShell) Requires excellent communication skills, analytical ability, strong judgment and time management skills Willingness to accept project assignments and learning opportunities that challenge and influence professional self-development Ability to effectively manage multiple tasks Must be a self-starter with a desire to excel Excellent interpersonal skills Must be able to work independently and collaborate with other department members to resolve network and system issues Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Ability to work under stress with time-critical deadlines PERFERRED CERTIFICATIONS Microsoft systems certification, CCNA/CCNP Routing and Switching, and VMWare ADDITIONAL DETAILS .. ESSENTIAL FUNCTIONS: Provide support for issues related to desktops, laptops, and applications Provide maintenance for desktops, laptops, IP phones, videoconferencing systems, printers and peripherals on the corporate network Support bring your own device (BYOD) applications installed and running on personal smart phones and tablet devices Install, configure, and maintain laptops and desktops, including software, upgrades, and resolve network connectivity issues Troubleshoot and resolve software, network, and hardware failures, and determine the root cause of the problems Perform daily system monitoring tasks including email alerts generated by system monitoring tools Assist and support staff with Virtual Desktops and Windows and MAC OS computers, and Microsoft Office applications questions and issues Provide Webex Meetings and Teams support as required Ensure expedient resolution of problems related to laptops, desktops, and servers Microsoft Office 365 support Support RSA multifactor authentication Monitor JIRA Service Desk queue and assign tickets, as well as respond to tickets related to laptops, desktops, and servers Manage Sophos Central Anti-Virus environment Manage and support Active Directory Provide support for email related issues Support and manage the Mimecast security portal policies and email quarantine Monitor and or manage Veeam backups and tape library as well as GRM vault Support Microsoft print services on print servers Utilize current imaging solution to build laptops Support Jira and Confluence applications, in addition to others ADDITIONAL RESPONSIBILITIES Help maintain computer rooms including, but not limited to: rack space, power units, cooling units, access control, and structured cabling Maintain inventory of computer hardware components and coordinate hardware repairs Provide technical support outside normal business hours as required EDUCATION AND TRAINING Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred. Experience will be considered in lieu of education. Job Requirements: Infrastructure, Windows, server, Support, network, desktop, lan, VMWare