Systems Engineer Manager

Gaithersburg, MD
Oct 17, 2020
Nov 25, 2020
Full Time
The Systems Engineering Manager role leads a team in support of a broad range of server, storage, infrastructure applications, business applications and clinical applications. They work closely with the team to manager relationships with infrastructure platform and application vendors to ensure systems are secure, reliable, and efficient. They primarily perform as the final escalation point within the team and determine if an issue requires internal design architecture or vendor support escalation. The technology portfolio supported by the team includes Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop

Job Responsibilities
Management Activities: Develop and maintain support processes specific to daily workflow of the team; Manage resource allocation activities of the team across service operations, recurring operational duties and project availability; Audit processes and work with the team to address failures in the processes whether through continual process improvement or education and training; Follow the AHC Standard Management Approach in measuring and reporting on key performance indicators relative to support areas and processes; Provide scheduled briefings to senior management on performance metrics; Leverage process improvement methodologies such as DMAIC and Lean Six Sigma to improve processes and performance outcomes; Perform all required AHC administrative responsibilities for direct reports including but not limited to annual performance reviews, performance development plans, mentoring, and developing the team

Operational Support: Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems; Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio; Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements; Provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures - including 24x7 on call support; Investigate infrastructure platform and application portfolio interoperability issues and develop risk mitigation plans for existing and new applications; Work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications; Maintains detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations; Documents operational and support procedures to ensure the overall integrity of infrastructure platform and applications.

Implementation and Transition: Follow PMBOK best practices in the implementation and transition of infrastructure platform and application implementations; Participate in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations Facilitate conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms; Follow change and release management processes

Planning and Design: Follow PMBOK and ITIL principles in the planning and design of infrastructure platform and application implementations; Assist with requirements data gathering and analysis as needed; Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies; Review infrastructure platform and application changes for

Required Qualifications:
• In Depth understanding of Authentication and Authorization technology including MS Active Directory
• In Depth understanding of Windows/AIX/Linux computer systems characteristics, features, integration capabilities, and management of OS and application configurations using Group Policy Objects
• In depth experience in IT project management principles and PMBOK best practices
• Mission driven individual with strong values that align with the AHC mission
• Ability to work in a fast-paced critical patient care driven organization
• Customer Service orientated individual with strong oral and written communication skills who is exceptionally self-motivated and directed with a desire to learn and adapt to new technologies
• Must be able to critically think and present arguments in an articulate manner to both technical and non-technical audiences

Education and Experience
• Bachelor's degree in the field of computer science or information technology is preferred8+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment
• 8+ years in depth experience with supporting general COTS based applications
• 5+ years of experience working in the healthcare industry is preferred
• 5+ years of experience working with clinical applications is preferred
• 3+ years leading teams in implementing and supporting applications in a MS Windows Server/Desktop environment or similar technology
• Network + or similar certification required
• A+ or similar certification required
• ITILv3 Foundations is preferred
• At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered or contact for more information.

Work Schedule:


Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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