Chief Service Manager

District of Columbia, D.C
Oct 15, 2020
Oct 23, 2020
Executive, Chief
Full Time


Current industry trends show the need to move to a commercial-style IT organization. Such trends include significant business cost pressure to optimize existing IT spend, growing adoption of public and government cloud technologies, and federal agencies becoming Digital.

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The Office of the Chief Information Officer (OCIO) needs a highly-qualified individual with cutting edge skills and experience in service management. The Chief Service Manager (CSM) will be assigned enterprise service management responsibilities for Department-wide shared application services. The CSM will provide strategic and tactical advice to the ACIO of Enterprise Applications in high-priority initiatives, to include those not only from Treasury leadership, but also from the White House, National Security Council, Office of Management and Budget (OMB), Office of Personnel Management (OPM), Department of Homeland Security, and National Institute of Standards and Technology. The CSM will also advise on new technologies, processes, and policies that should be put in place to expand shared services throughout the Department and assist in crafting budget justifications, obtaining organizational and leadership buy-in, and project planning and execution.


Serves as the key advisor to the ACIO of Enterprise Applications on all matters, including policy, enterprise application strategy, program initiatives, best practices, guidelines, processes and standards, as well as the overall management of the Enterprise Applications organization.

Provides strategic, top-level advice on managing IT programs, in accordance with all operating requirements for Federal Information Systems.

Develops a service management strategy that focuses on achieving economies of scale while optimizing service levels for the Treasury OCIO. Develops new insights into situations and applies innovative solutions to make organizational improvements; and designs and implements new or cutting-edge programs and processes.

Determines objectives and strategies, coordinates with other parts of the organization to accomplish goals, monitors and evaluates the progress and outcomes of operational plans, and anticipates potential threats or opportunities.

Builds and maintains cooperative partnerships with customers and stakeholders to ensure Departmental compliance with Federal statutory, legislative, and regulatory requirements. Ensures customer and stakeholder requirements are identified and fully evaluated while mitigating risk of operational disruption and ensuring resilience of critical functions and business processes. Coordinates across OCIO to ensure proper coordination with other service owners, and functional areas within the Department (OCIO, DO, and Bureaus) for the development of integrated services roadmap and portfolio.

Coordinates, plans, develops, and executes special critical and/or sensitive assignments, position papers, proposals, recommendations, white papers, and inquiries for the ACIO of Enterprise Applications.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Initial appointments are required to serve a probationary period of 1 year.
  • Financial disclosure is required.
  • Must be able to obtain and keep a top secret clearance



To meet the minimum qualifications for this position, candidates must possess specialized experience at a senior level which demonstrates ability to perform the duties described above; including progressively responsible supervisory or managerial experience demonstrating ability to manage people and resources. Candidates are strongly encouraged to address each Mandatory Technical Qualifications (MTQ's) separately. Candidates who choose not to address the MTQ's separately will not be disqualified; but must ensure their resume addresses each sufficient for evaluation. Your responses and/or resume must demonstrate possession of these qualifications; typically acquired through education, experience or training, and reflect progressive development and achievement in managing the business operations of a large organization. Please provide examples that are clear, concise, and emphasize your level of responsibility, the scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, and level of contacts. All qualified candidates will be evaluated on the relevance of their experience, education, training, self-development, honors, awards, and outside activities.

MANDATORY TECHNICAL QUALIFICATIONS (MTQs): The MTQs describe the necessary technical knowledge, skills, and competencies needed to successfully perform the duties of this position. Experience must have been at a sufficiently high level of difficulty to show clearly that the candidate possesses the required professional and technical qualifications and core qualification set forth below. Your response must be limited to two pages for each MTQ.

MTQ1 Demonstrated leadership at a Federal Agency/HQ level providing strategic and tactical advice on the management and continuous improvement of a Federal Agency IT application portfolio with 100,000+ users to top management officials.

MTQ2 Demonstrated experience in providing expert advice and guidance on developing and executing change management and workforce planning initiatives for a federal IT organization.

MTQ3 Demonstrated knowledge of and ability to develop and execute against a shared services IT strategy that spans the full technology lifecycle from acquisition to decommissioning, and experience developing and executing customer service improvement initiatives within a shared service IT organization.

MTQ4 Demonstrated experience collaborating across multiple areas of an IT organization to identify areas of improvement, recommend strategies and solutions that incorporate latest technology platforms including low-code and cloud-based services, and execute cross-program IT and data integration initiatives


Additional information

EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.
Reasonable Accommodation: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Legal and Regulatory Guidance.
Privacy Act: Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
Signature: Before you are hired, you will be required to sign and certify the accuracy of the information in your application. False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. The materials you send with your application will not be returned. Send only those materials needed to evaluate your application. Please do not place your application in a notebook or binder. For further information pertaining to the SES, applicants are encourage to visit: SES
Financial Disclosure: All employees of the Federal Government are subject to the conflict of interest statutes and regulations, including the Standards of Ethical Conduct. Upon hire, and on an annual basis thereafter, the incumbent of this position will be required to file a public financial disclosure report. The incumbent may be prohibited from holding certain financial interests.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated on the basis of your resume and narrative statements reflecting the quality and extent of your total accomplishments, experience and education as they relate to the technical qualifications described above. While you are NOT required to provide a narrative statement addressing the Technical Qualifications, candidates are strongly encouraged to address each Technical Qualification in separate statements. Candidates who choose not to address the technical qualifications separately will not be automatically disqualified.

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Background checks and security clearance

Security clearance
Top Secret

Drug test required

Required Documents

If you are a current, retired or former Federal employee, please provide a copy of your most recent SF-50, Notification of Personnel Action, to verify your status. These documents may be required during the recruitment process.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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