Duties

Summary

The incumbent services as the Coordinator for the Community Based Outpatient clinics (CBOC) operated under the jurisdiction of the VA medical Center, Washington, DC. Clinic sites are: Washington, DC; Alexandria, VA; Charlotte Hall, MD; Lexington Park, MD; Gaithersburg, MD and Andrews Air Force Base, MD. CBOC's provide primary care medical services to veterans who apply for care at the site.
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Responsibilities

The incumbent services as the Coordinator for the Community Based Outpatient clinics (CBOC) operated under the jurisdiction of the VA medical Center, Washington, DC. Clinic sites are: Washington, DC; Alexandria, VA; Charlotte Hall, MD; Lexington Park, MD; Gaithersburg, MD and Andrews Air Force Base, MD. CBOC's provide primary care, mental health and specialty care medical services to veterans who apply for care at the site. Clinical services include walk-in screening/evaluation as well as scheduled clinics in General Medicine/Primary Care, Psychiatry, Social Work, Psychology, Dietetic Education and Preventive Health. On-site support services include EKG, venipuncture, lab specimen collection, and phlebotomy. The incumbent will be responsible of the Business Office Deputy Chief.

It will be the Clinic Coordinator's responsibility to provide the Clinical Operations Deputy Chief with full information and recommendations concerning all administrative and clinical aspects of the Clinic to which the incumbent is assigned. The incumbent will participate with other VA staff to evaluate the effectiveness of the clinic operations and will make appropriate recommendations to resolve issues relevant to clinic operations. Duties include, but not limited to the following:

• Participates with other VA staff including Business Office and Nursing Service leadership to evaluate the effectiveness of the clinic operations and will make appropriate recommendations to resolve issues relevant to CBOC clinic operations.
• Knowledge of VA regulations which govern both Title 38 and Title 5 employees, as well as regulations which govern clinic operations, management principles, practices, methods, techniques, knowledge of Joint Commission standards, safety, space and security management.
• Possess good working knowledge of VA clinical operations, eligibility issues, billing issues, software systems used in VA clinical settings, resource allocation methodologies, workload collection and data validation, transportation policies, medical records review, Clinical Practice Guidelines and the Performance Measures which include Preventive Disease Index and Chronic Disease Index.
• Skill in recognizing clinical data in the Medical Record and identifying those directly related to patient diagnosis, conditions, and treatment.
• Knowledge of Performance Improvement principles/techniques and the patient complaint/resolution process.
• General Knowledge of each of the following: Joint Commission Standards, Veteran Eligibility and Enrollment, Billing, VistA, VistA Scheduling Enhancements (VSE), Computerized Patient Record System (CPRS), Release of Information forms and policies, Transportation Policies, Clinic Profile requests and management, Workload reports and interpretations, and Conflict resolution experience.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am-4:00pm
Telework: AD HOCAvailable (According to agency policy)
Virtual: This is not a virtual position.
Position Description/PD#: Health Systems Specialist/PD51086
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Physical Requirements: Work involves sitting, standing, walking, bending, using a computer terminal, carrying moderately heavy items such as medical records, supplies, and equipment. Work requires extensive movement throughout the Clinic setting and frequent travel to the Medical Center in DC.

Travel Required

50% or less - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• PHYSICAL REQUIREMENT: This position involves sitting, standing, walking, bending, using a computer terminal, carrying moderately heavy items such as medial records, supplies, and equipment.
• Work requires extensive movement throughout the Clinic setting and frequent travel to the Medical Center in DC.
• WORK ENVIRONMENT: Work is performed in a remote clinic setting with combined administrative and clinical space.
• Possible exposure to contagious dieses and where personal protective attire such as gloves, mask, gowns, and other precautions for employee protection maybe required.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your education or experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. This position is covered by the Administrative and Management Positions qualification standards issued by the Office of Personnel Management.
• Examples of specialized experience would typically include, but are not limited to :
  • Knowledge of government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR,
  • Knowledge of regulations and standards of various regulatory and credentialing groups.
  • Knowledge of missions, organizations, programs and requirements of health care delivery systems,
  • Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Work may have been performed in an operating health care facility or higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical or other service activities.
  • Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education.

You will be rated on the following Competencies for this position:

• Analysis and Problem Solving
• Clinical Data Collection/Documentation
• Clinical Informatics
• Communication
• Knowledge Management
• Organizational Stewardship
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Other (1)
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.