Support Services Specialist

Expiring today

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 13, 2020
Closes
Oct 20, 2020
Hours
Full Time
Duties

Summary

This position is located in the Treasury Inspector General for Tax Administration (TIGTA) in the Office of Mission Support (OMS). OMS is the administrative arm of TIGTA, and performs a variety of management services to enable TIGTA to accomplish its mission both effectively and efficiently. Additionally, OMS oversees the administrative services (e.g., human resources, procurement) that are provided to TIGTA by the Bureau of the Fiscal Service/Administrative Resource Center (BFS/ARC).

Learn more about this agency

Responsibilities

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
  • Receive, read, and pre-sorts incoming materials and determines forwarding organizational level (this includes USPS mail, express delivery packages, and courier-delivered items); perform related clerical duties such as acquiring, storing, and distributing necessary forms and shipping supplies; recommend appropriate shipping services based on customer needs.
  • Control, safeguard and distribute Metro fare cards to TIGTA employees who are on local travel. Maintain accountability of the fare cards, and replenish funds when balances are low.
  • Responsible for maintaining and tracking property for the OMS and the Immediate Office of the Inspector General; maintain current, accurate inventory records as required by various TIGTA policies.
  • Serve as backup OMS timekeeper in an environment in which employees are responsible for inputting their own time and attendance information into an automated timekeeping system.


Travel Required

Not required

Supervisory status
No

Promotion Potential
07

Requirements

Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be U.S. Citizens or U.S. Nationals.


The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Qualifications

You must meet the following requirements by the closing date of this announcement.

The work is primarily sedentary, although some lifting of boxes weighing up to 70 pounds may be required.

Specialized experience: For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position is defined as: Resolving operational and administrative problems.

Examples of this experience may include:

- Compiling, analyzing, and reporting volume statistics on incoming and outgoing mail and packages; OR
- Providing training to employees on use of the express delivery shipping software system; OR
- Controlling, safeguarding, and distributing local travel fare cards to employees while ensuring balances are replenished when low; OR
- Assisting employees with entries into an automated timekeeping system.

OR One full year of graduate level education (attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).
OR You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

Specialized experience: For the GS-06, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position is defined as: Providing assistance and resolving operational and administrative problems.

Examples of this experience may include:

- Administering and supporting agency users of an express delivery shipping software; OR
- Ordering and maintaining a sufficient inventory of mail and package shipping materials; OR
- Conducting inventory and maintaining current and accurate inventory records of personal property; OR
- Maintaining accountability of fare cards for employee local travel.

OR One full year of graduate level education (attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit).
OR You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

Specialized experience: For the GS-05, you must possess one year (52 weeks) of general experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. General experience for this position is experience that involves dealing with others in person to person work situations and providing a variety of services for an organization.

Examples of this experience may include:

- Receiving and distributing mail and packages; OR
- Stocking shelves of mail and package shipping materials; OR
- Maintaining logs for tracking property.

OR You may substitute education for experience as follows: four (4) years of education above the high school level.
OR You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-07, you must have been at the GS-06 level for 52 weeks.
For the GS-06, you must have been at the GS-05 level for 52 weeks.
For the GS-05, you must have been at the GS-04 level for 52 weeks.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
- You will be required to regularly report to the Duty Station listed above. While teleworking is an option, approval is at management's discretion based on duties, business needs, performance, etc.
- The employment of any candidate, including a current employee or a new hire, selected for this position is conditioned upon review/check of the candidate's tax compliance. Further, all TIGTA employees are subject to an employee tax compliance program to ensure that employees fulfill their personal tax responsibilities.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Clerical, Communication, Administrative Management and Systems and Technology. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must receive a score of 92 or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on 10/21/2020; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

All applicants are required to submit a résumé
either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
- If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
- PERFORMANCE APPRAISAL: Provide a copy of your most recent rating of record (i.e., final annual performance appraisal issued and signed by appropriate management official). If the rating of record you submit is not dated within the last 18 months, you must provide an explanation in your application as to why one has not been issued within the past 18 months.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .

Recommended Documents:
In addition, we recommend that you submit copies of the following:

- A list of awards received while employed with the Federal government.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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