Visitor Use Assistant (Fee Collection)

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 13, 2020
Closes
Oct 14, 2020
Function
Administrative
Hours
Full Time
Duties

Summary

Collect and account for fees at various locations interacting with visitors and sharing information. Serve as front-line representative to answer questions and offer guidance to guests.

Likely Entry on Duty : March-July 2021.

Open to the first 65 applicants.

Applications must be submitted by 11:59 (EST) on the 10/17/2020 to be considered.

For more park(s) information, select "Learn more about this agency" below:

Learn more about this agency

Responsibilities

Visitor Use Assistant Standard Duties :
  • Collect and account for fees.
  • Interact with park guests at an entrance station, visitor center, campground or other visitor contact station.
  • Visitor management such as traffic control, lost item assistance and special event set-up/take-down.
  • Stressful situations may occur on a daily basis.

Additional duties for GS-04:
  • Provide answers to recurring visitor questions, and describe the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground registration processes, explaining regulations.
  • Distribute park brochures and printed material.
  • Inform visitors of potential safety hazards.
  • Receive and appropriately handle or refer complaints.
  • Follow established accountability guidelines for handling government funds.
  • Operate electronic computerized cash register, perform opening and closing shift functions.
  • Issues entrance receipts, park passes, and federal recreation passports in accordance with established guidelines, and
  • Verify entrance receipts and various passes for validity dates.

Additional duties for GS-05:
  • includes the duties listed above as well as completing deposit reports to verify money collections, accountable stock sold, and all machine transactions from shifts using journal and receipt tapes and computer software.


Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment


  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Males must meet Selective Service Registration Act requirement.
  • You will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • Occupancy of government quarters may be required.
  • Government housing may be available.
  • Must be able to handle, collect, and account for money.
  • You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
  • You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.


Qualifications

All qualifications must be met by the closing date of this announcement-10/17/2020 (unless otherwise stated in this vacancy announcement).

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience.

Quality Ranking Factor: Handling Money - able to handle, collect, and account for money.

To qualify for this position at the GS-03 level, you must possess one of the following :

A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.
-OR-
B.
One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
-OR-
C.
Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-04 level, you must possess one of the following :

A. One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.
-OR-
B.
Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
-OR-
C
. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-05 level, you must possess one of the following :

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions.
-OR-
B.
Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university.
-OR-
C.
Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

Important resume information to receive full consideration :
  • You must clearly describe your duties, dates of employment (including month and year), and hours worked per week in the position in order to receive credit. If you do not include this information, you will not receive credit for that experience.
  • Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g. working 20 hours per week for two months equals one month of experience). No additional credit is given for overtime.
  • In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.
Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards .

ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special prior­ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and that (1) deemed your education equivalent to that gained in an accredited U.S. education program, or (2) given full credit for courses at a U.S. accredited college or university.

Additional information

This job opportunity announcement will be used to fill one or more additional selections at anytime without notification.

Click here for the OPM Salaries and Wages to calculate locality pay.

Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1040 or 1730 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1040 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1040 hours in your established service year will result in the loss of your non-competitive rehire eligibility.

The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1040 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1040 hours, unless granted an exception by OPM.

Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.

1,730 Waiver Information: Only for approved positions in identified geographic locations, the Not to Exceed limit for seasonal temporary time limited appointments is increased to 1,730 hours which will be determined upon selection.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money.

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veterans' preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10-percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
You will be evaluated on the following competencies:
  • Arithmetic/Mathematical Reasoning
  • Customer Service
  • Interpersonal Skills
  • Money Handling
  • Technical Competence


Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

Required Documents

ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected.

The following documents are required and must be submitted by 11:59 PM (EST) on 10/17/2020:
  • Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. If military or civilian, please include your rank and/or grade.
  • A complete Occupational Questionnaire.
  • Other Supporting Documents, if applicable, such as:
    • Veterans' Preference Documentation :
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF-15 . If you don't have your DD-214, you may request it after discharge from the National Archives .
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran , you must submit all additional proof required by the SF15 , and if applicable, a completed SF15 . You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
  • Documentation that you meet Selective Factors.
  • College transcripts if qualifying based on education.
    • All academic credit is calculated based on standard semester hours (i.e. 3-5 credits per course). If your educational institution uses an academic credit system other than the standard semester hour format (i.e. 1 course unit per course), you must ensure transcripts show the semester hour equivalency, OR you must submit evidence of equivalency. This information can generally be obtained from the institution's website.
  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
  • Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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