Call Center Shift Manager

McLean, VA
Sep 10, 2020
Oct 19, 2020
Administrative, Other
Full Time
Job Summary/Company: Sparks has partnered with a fast growing tech company that is looking for experienced Shift Managers to oversee their contact center. This is a technically complex, multi-channel customer support center and the manager will be responsible for directly overseeing a team of 10-15 customer support representatives. Their primary focus will be on performance management and maximizing efficiency. Ideal candidates will have a strong management background, a passion for customer service and a strong technical skill set. This is a Direct Hire opportunity with a company that boasts a unique and revered culture and offers awesome benefits/perks. Apply NOW to learn more! (*This position may require you to work onsite, *Must be a US person)

  • Manage performance for 10-15 customer support representatives
  • Develop and grow high performers/identify top performers for promotion opportunities
  • Manage expectations and determine strategies for underperformers
  • Handle escalations when necessary

Qualifications/Background Profile:
  • 3+ years managing a team of operational/customer support staff
  • Previous experience working in a high demand customer service position
  • Must be comfortable in providing direct feedback and evaluating performance
  • Excellent verbal/written communication skills
  • Must be willing to work during non-traditional shift hours (2nd, 3rd and overnight shifts)

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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