Operations Change Management Senior

Freddie Mac
McLean, Virginia
Oct 07, 2020
Nov 05, 2020
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

If you are an analytical problem solver with strong written and oral communication skills and are a confident, poised, self-motivated professional with a passion for change management and analytics, then this role is for you. Apply to join us in the Single-Family Operational Services division!

Our Impact:
As the Application Business Owners, we ares responsible for the management and coordination of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within our infrastructure area during the loan origination lifecycle. We coordinate changes to our applications, act as the SME to the Offerings Team and IT, and drive resolution when issues arise. We are responsible for supporting the product teams working on various projects/changes and serve as SME on the same. We support and act as advisor to the Prod Support Baseline team that performs validation of changes going in production.

Your Impact:

Communications & Stakeholder Management
  • Cultivate and manage relationships across multiple Single-Family departments, including; Operations application or business process owners, Loan Advisor Strategic Delivery and Single-Family Data, Modern Delivery teams.
  • Facilitate and prepare for meetings including creating agendas, develop meeting materials, scribe meeting minutes and outline action items and next steps.

Planning & Prioritization
  • Prepare for meetings by establishing a clear objective, confirming attendee participation and creating meeting materials ahead of the discussion.
  • Serve as SME and actively participate in the backlog refinements, iteration planning, release planning to provide feedback on the user stories.
  • Understand and identify any impacts to performance or any other operational procedure for the requirements.

Data Profiling & Documentation
  • Provide support to application owners to bring data expertise from IT into the business.
  • Provide project support to evaluate and document data requirements and operational controls.
  • Perform impact assessments and proposing issue resolution and operational improvements.

  • Bachelor's degree or equivalent work experience.
  • 5+ years of experience in business analysis, business process modeling, change management, or operations.
  • Pro-active, detail oriented individual with strong planning skills and an ability to develop and motivate others, set clear goals, manage expectations and prioritize effectively.
  • Ability to multi-task, ask questions, and learn business processes quickly.
  • Excellent verbal and written communication skills.
  • Capable of working within a team as well as an individual contributor.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio)
  • Knowledge and experience in the primary or secondary mortgage markets.

Keys to Success in this Role:

  • Have "the ability to tell the story" about the data and the end-to-end data life cycle as it relates to customer impacts, including; data lineage, valid values, data transformations and downstream consumers within and across applications and services.
  • Continuously learn while collaborating to overcome obstacles.
  • Demonstrate an ability to test and learn while taking calculated risks and managing expectations of how and when tasks will be completed.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Operations

FLSA Status:Exempt