Duties

Summary

This position is located in the Bureau of Engraving and Printing, Office of IT Operations, Configuration and Management Division and serves as an Information Technology Specialist (APPSW/CUSTSPT), Organizational Title: Remedy Developer, a senior technical expert responsible for providing administration of software and systems.

Learn more about this agency

Responsibilities

This opportunity is also open to Status eligibles under Announcement 20-BEP-364. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an IT Specialist (APPSW/CUSTSPT), you will:

• Ensure the rigorous application of information security/information assurance policies, principles and practices in accomplishing the BEP customer support functions.
  
• Develop, interpret, plan and apply policy, processes, procedures and strategies in the delivery of IT services required to achieve data and integration/interoperability for assigned systems and applications.
  
• Integrate a variety of systems development activities and new technologies.
  
• Plan, develop, coordinate and implement systems/efforts to provide assistance and guidance to users in both business and technical areas; review applications to assure compliance with regulations; and orient and train users in proper access and usage procedures.
  
• Participate in accomplishing technical, analytical and advisory functions pertinent to the development of local policies, plans, and processes and ensuring that work accomplished is in compliance with higher authority policies and guidelines.
  
• Serve as the technical expert and lead on tasks that may comprise of subject matter specialists, contractors, and lower grade journeyman assigned to assist in broad based customer support projects.
  
• Provide expert technical guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices to ensure continued operational availability and integrity of enterprise applications, systems, networks, and data.
  

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Must be U.S. Citizen or U.S. National

The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by the Bureau of Engraving and Printing is very thorough. Therefore it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination or immediate revocation of your interim clearance (if applicable).

Qualifications

You must meet the following requirements by the closing date of this announcement.

For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.

Specialized experience for this position is defined as:

• Experience administering or developing BMC Remedy Software.

Examples of such experience for the GS-13 could include:

• Remedy Change Management, Tasks, Decision Trees, Knowledge Management, Service Request Management, Defining a Service Catalog, and Service Level Management, OR
• Experience with BMC Discovery, BMC Client Management, BMC Remedy, BMC Helix ITSM and moving from BMC Remedy to Helix.

In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.

1) Attention to detail, such as executing project plans, monitoring progress, and making modifications as needed.

2) Customer service, such as working closely with system users to identify requirements and provide advice and training.

3) Oral Communication, such as consulting with and advising IT Specialists in other specialty areas throughout an organization. and

4) Problem Solving, such as performing troubleshooting, testing and debugging to resolve issues.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- A recruitment incentive may be offered.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- The facility typically shuts down annually between Christmas and New Year's Day. As such, all BEP employees must take leave for work days during the shutdown period.

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Public Trust - Background Investigation will be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment.
- Weekend work and overtime, if applicable, will be scheduled when needed based on production requirements as determined by Management.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Technical, Communication, and Analytical. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Gold, Silver, and Bronze depending on your responses to the online questions, regarding your experience, education, and training related to this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP )) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.