Supervisory Management and Program Analyst (Quality Assurance)

Rosslyn, Virginia
Oct 01, 2020
Oct 02, 2020
Full Time


This position is in the Office of Inspections (ISP), Office of Inspector General (OIG) for the Department of State and the U.S. Agency for Global Media (USAGM). ISP has responsibility for conducting inspections of overseas missions and domestic bureaus or operating units, as well as subject-specific inspections that focus on a single high-risk area or program.

Learn more about this agency


The incumbent of this position:
  • Supervises and directs the management analysts on the quality assurance team.
  • Develops and implements a quality assurance plan that includes quality control mechanisms and activities which provide an independent assessment of inspection
    processes and work to ensure adherence to the CIGIE Quality Standards for Inspection and Evaluation and OIG policies related to quality and timeliness of work products.
  • Develops and conducts training courses for all inspectors to conduct inspections and write reports that meet the CIGIE quality standards.
  • Conducts evaluation tools such as after-action reviews of training and inspection processes and develops guidance and training tools to improve quality assurance.
  • Conducts independent reviews of draft reports and work papers to give expert advice to team leaders, team managers, and inspectors on the validity and sufficiency of evidence collection and analysis, and interrelationship of the report's narrative to its supporting documentation, prior to its review by OIG management.
  • Serves as the primary liaison between ISP, CIGIE, and stakeholders in other OIG inspection and evaluation offices on quality assurance activities, including external peer reviews.
  • Meets with team leaders, team managers, and inspectors to suggest improvements that ensure inspection reports conform to CIGIE and OIG standards. Provides guidance to ISP team leaders, managers, inspectors, and division directors on OIG and ISP indexing and referencing processes and procedures.
  • Reviews existing and/or proposed OIG or Departmental policies related to inspections and gives input on the impact these policies might have on ISP's quality assurance program.
  • Develops and delivers in-person training to the ISP inspector corps on quality assurance-related issues.
  • Contributes to ISP's annual performance plan and the identification and tracking or performance measures related to independent quality assurance activities.
  • Keeps ISP leadership informed of the status of the quality assurance program through regular meetings and status reports. Serves as the principal advisor to the Quality Division Director, the Deputy Assistant IGs, and the Assistant IG on quality assurance issues.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Statement of Employment & Financial Interest required prior to appointment.
  • Incumbent subject to random drug testing.This is a supervisory position.
  • One year probationary period, unless excepted by regulation.
  • New supervisors must successfully complete a 1 year probationary period.
  • This position has no promotion potential. U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5CFR 300, Subpart F.


Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
  • Experience developing and implementing a quality assurance program.
  • Experience in coordinating and reviewing the work of others.
  • Experience in developing and conducting training courses.
  • Experience in using CIGIE Quality Standards for Inspection and Evaluation.
  • There is no substitute of education for specialized experience for the GS-14 position.


Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or .

If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
  • Skill in developing and administering quality assurance programs.
  • Skill in developing and conducting training courses.
  • Skill in administering evaluation tools in order to evaluate employee(s) on performance, work and administrative matters.
  • Skill in coordinating and reviewing the work of others.
  • Skill in conducting independent reviews of inspection reports and working papers.
  • Skill in interacting effectively in a variety of situations where cooperation is needed, work situations change frequently, or there are major shifts in priorities.
  • Knowledge of the application of CIGIE Quality Standards for Inspection and Evaluation.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .

Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

To preview questions please click here .

Background checks and security clearance

Security clearance
Top Secret

Drug test required

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

5. Performance Appraisal - All current Federal employees and reinstatement eligible applicants must submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.

6. Current, former, and non-competitive Federal employees must submit SF-50s (Notification of Personnel Action) that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Examples include promotion & within-grade increase actions. Award SF-50s often do not show this information. Multiple SF-50s may be needed to show all information.

7. Veterans who are preference eligibles OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities act (VEOA). You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement.

Current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit a qualifying SF-50 to show you meet time-in-grade requirements.

If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and the required supporting documents listed on that form. Previous editions of the SF-15 will not be accepted. For more information on veterans' preference, click here . To gain access to your DD-214 online, please visit:

For more information on Veteran Authorities, consult the Vet Guide .

8. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

ICTAP Considerations
CTAP Considerations

9. If you are applying under a special hiring authority you MUST submit proof of eligibility with your application. For information related to special hiring authorities for severely disabled persons visit:

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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