No Phone Contact Center Rep

Location
McLean, VA
Posted
Oct 19, 2020
Closes
Nov 23, 2020
Ref
226068
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company:

A fun loving, fast growing tech company is seeking NO PHONE Contact Center Representatives to assist with providing excellent service via live chat to clients in McLean, VA. If you are passionate about providing excellent service and are tech savvy then please submit your resume and then CALL Sparks Group ASAP for immediate consideration between the hours of 8-5 Mon-Fri. 301-663-0130.

$17-$21 per hour to start. Strong, professional candidates seeking career path only please. Retail, restaurant experience with a desire to work in an office setting also encouraged to apply! Strong computer proficiency, professional appearance and written/verbal communication for video chats. If this is you, we want to discuss immediately!

Responsibilities:
  • Provide timely, accurate and efficient service to clients via video live chat
  • Verify member identification and follow verification procedures
  • Work with other members to troubleshoot verification issues and provide a working solution

Qualifications/Background Profile:

  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • Strong interpersonal and communication skills; both spoken and written
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A flexible and reliable work ethic and passion for delivering an excellent customer experience
  • Must possess a can-do attitude and strong initiative with a drive to succeed
  • Outgoing, energized, and the ability to build great customer relationships
  • 6 + months in a service position

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.